Suli Calianno

Energizer
DISC Type : I

Digital Learning Architect at Bonterra

Buffalo, New York, United States

Overview

Suli Calianno is a Digital Learning Architect at Bonterra with over 20 years of experience in customer success and support across fundraising, higher education, and SaaS. A graduate of the University at Buffalo, they specialize in creating systems and resources that empower users and support nonprofit organizations technology and fundraising efforts.

Outside of work, Suli has a strong interest in gaming and fantasy culture. This passion is highlighted by their self-description as "Chaotic Neutral, " a reference to tabletop role-playing games, suggesting a creative and strategic mindset that likely extends beyond their professional life.

Unique fact: Suli holds a Bachelor of Music degree, indicating a creative background alongside their extensive technical support career.

Personality Overview

Informal

Relationship Oriented

Believer

They are friendly, approachable and love to make new connections.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Nonprofit Tech
Has extensive experience supporting nonprofit organizations in leveraging technology, particularly for fundraising, through roles at Bonterra and Canisius College.
Customer Self-Service
Demonstrated expertise by overhauling and maintaining more than 700 support articles in a previous role to empower users and improve efficiency.
Tabletop RPGs
Their professional headline includes "Chaotic Neutral 🎲🐉, " a direct and enthusiastic reference to alignment systems in games like Dungeons & Dragons.

Media Appearances

Suli has no verified media appearances

Work History

9-2024
Digital Learning Architect at Bonterra
3-2023
Standard Apps Support Specialist at Bonterra
8-2022 - 3-2023
Operations Coordinator & Help Center Manager at Bonterra
7-2019 - 7-2022
Canisius Fund Coordinator at Canisius College
11-2016 - 7-2019
Admissions Processing Associate at Canisius College

Education

8-2006 - 5-2010
Bachelor of Science - BS & MusB (BM) from University at Buffalo

More Information

Social Presence :

Prographics :

Exp : 19 Location : Buffalo, New York, United States Job Level : Mid-senior Designation : Digital Learning Architect at Bonterra
URL has been copied!

Insights For Selling To Suli

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Talk about their team and how your product will help them do things better and easier
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suli is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Suli

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Suli move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Suli take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Suli

Personality Compatibility


Other Bonterra Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.