Sumeer Kher in

Sumeer Kher

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Vice President, Customer Operations (APAC) at Ciena
📍 Gurgaon, Haryana, India

Sumeer Kher is a results-driven executive with over 25 years of experience in the telecom and IT sectors, currently leading as Vice President of Customer Operations for Ciena in the APAC region. He specializes in strategic transformation, operational excellence, and profitability. People who have worked with him describe him as a visionary leader and an excellent people manager.

He is known for building strong professional relationships with both customers and internal teams. Recommendations highlight his energetic personality and his dedication to motivating, coaching, and supporting his team members to help them excel in their roles.

He holds certifications in Project Leadership from both North Carolina State University and The George Washington University.

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Experience
31 Years
Current Role
Vice President, Customer Operations (APAC)
Job Level
Senior
Location
Gurgaon, Haryana, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sumeer cares about

APAC Customer Operations
As VP of Customer Operations for the APAC region, he is responsible for all aspects of service, including project execution, customer experience, and operational support.
Strategic Transformation
His professional headline identifies him as a "Strategic Transformation Leader" focused on delivering strategic direction for improved productivity and profitability.
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Career

Work history

5-2024
Vice President, Customer Operations (APAC)
Ciena
5-2019 - 4-2024
Senior Director, Regional Customer Operations
Ciena
7-2015 - 4-2019
Regional Service Director
Ciena
8-2013 - 6-2015
Regional Consulting Practice Director (Japan and Asia Pacific)
Oracle
3-2009 - 8-2013
Regional Vice President, Customer Service & Operations (Asia and EMEA)
Tekelec
In the press

Media appearances

ETTelecom Interviews: Ciena's Sumeer Kher on network evolution. Featured in YouTube
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Education
2008 - 2008
Project Leadership
North Carolina State University - College of Management
2007 - 2008
Integrated Course on Project Leadership
The George Washington University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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