Susana Carbajal

Observer
DISC Type : ic

Assistant City Manager at City of Austin

Austin, Texas, United States

Overview

Susana Carbajal is an Assistant City Manager for the City of Austin, where she has served for over 15 years. A graduate of The University of Texas School of Law, she oversees key departments including Human Resources and Small & Minority Business Resources, leveraging extensive experience from prior leadership roles within the citys airport and economic development departments.

Deeply committed to public service and community leadership, Susana serves on the national board of the Local Government Hispanic Network and the board of Leadership Austin. She actively champions professional development and diversity in government, frequently participating in events like the SheLeadsGov Virtual Summit and mentoring others in her field.

Early in her career, she served at The White House for President Bill Clinton in the Office of Presidential Personnel.

Personality Overview

Curious

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Local Government Leadership
A graduate of Leadership ICMA and a board member for Leadership Austin, she is actively involved in developing and mentoring public service leaders.
Hispanic Community Engagement
Serves on the national board of the Local Government Hispanic Network, showing a clear commitment to supporting and advancing Hispanic professionals in government.
Minority Business Support
Directly oversees the City of Austin's Small & Minority Business Resources department, a key part of her professional responsibilities and focus.

Media Appearances

Susana Carbajal | Austin City Manager's Office. Featured in AustinTexas.gov (City of Austin)

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City of Austin Executive Leadership Team and Organizational Changes Announced (Effective November 4, 2024). Featured in The Bingham Group, LLC

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Susana Carbajal | Austin City Manager's Office. Featured in City of Austin Official Website

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Work History

11-2024
Assistant City Manager at City of Austin
9-2023 - 11-2024
Chief of Staff at City of Austin
6-2022 - 9-2023
Deputy Director Economic Development Department at City of Austin
8-2020 - 6-2022
Assistant Director of Economic Development Department at City of Austin
3-2015 - 8-2020
Assistant Director at Austin-Bergstrom International Airport

Education

2001 - 2004
JD from The University of Texas School of Law
8-1994 - 5-1998
Bachelor of Arts - BA from American University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Austin, Texas, United States Job Level : Middle Designation : Assistant City Manager at City of Austin
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Insights For Selling To Susana

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Be prepared for a lot of questions, answer them objectively
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susana is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Susana

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Susana move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Susana take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Susana

Personality Compatibility


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