Susanna Fernandes

Observer
DISC Type : ci

Head of Tech Centre Operations - Global Technology Solutions at ISS A/S

Portugal

Overview

Susanna Fernandes is a results-driven leader with over two decades of experience in facilities management. In 2023, she transitioned into technology, now leading ISSs software development center in Porto as the Head of Tech Centre Operations. She holds a degree in Business & Tourism Management from the University of Hertfordshire.

Outside of work, Susanna is passionate about building a strong community and workplace culture. She actively supports employee wellbeing and mental health initiatives, such as Movember, and engages with the local tech scene in Porto to foster collaboration and innovation.

After more than 20 years in facilities management, she made a significant internal career pivot to lead a technology center in Portugal.

Personality Overview

Example Seeker

Value Driven

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Digital Transformation
Leads a team creating innovative digital solutions to modernize and power ISS's global facilities management business.
Porto's Tech Scene
Engages with the local Porto Tech Hub and has been interviewed about the city's attractiveness for technology companies.
Workplace Wellbeing
Actively promotes conversations around mental health in the workplace and proudly supports initiatives like Movember.

Media Appearances

Susanna has no verified media appearances

Work History

1-2023
Head of Tech Centre Operations - Global Technology Solutions at ISS A/S
1-2022 - 12-2022
PMO Business Partner - Operations Performance UK&I at ISS Facility Services UK
9-2019 - 1-2022
Operations Director - Financial Services & Retail at ISS Facility Services UK
4-2019 - 9-2019
National Retail Manager- O2 Telefonica at ISS Facility Services UK
8-2008 - 10-2009
Facilities Coordinator - Midlands at Carillion

Education

Business & Tourism Management from University of Hertfordshire

More Information

Social Presence :

Prographics :

Exp : 10 Location : Portugal Job Level : Mid-senior Designation : Head of Tech Centre Operations - Global Technology Solutions at ISS A/S
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Insights For Selling To Susanna

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Invite them for a social do but don’t rely solely on the relationship
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susanna is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Susanna

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Susanna move?

  • They like to analyze well and then make their decisions.
  • Can Susanna take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Susanna

Personality Compatibility


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