Swapna Harriharan

Go-getter
DISC Type : d

Senior Manager, Information Experience (IX) at ARCON

Bangalore Urban, Karnataka, India

Overview

Swapna Harriharan is a results-driven communications leader with over 18 years of experience in SaaS, fintech, and healthcare. At ARCON, she leads the redefinition of technical artifacts, shaping content strategy to drive product adoption. Colleagues describe her as an inspirational, empathetic, and creative leader with exceptional problem-solving abilities.

She has a deep passion for simplifying complex concepts and is committed to continuous learning, particularly in emerging technologies. Recently, she has been heavily focused on understanding and applying Artificial Intelligence, completing several specialized courses to enhance her leadership and strategic skills in this domain.

Interesting fact: Swapna is currently enrolled in the "Transforming People with AI & Analytics" programme at the prestigious Indian School of Business (ISB).

Personality Overview

Challenger

Fast-Paced

Vision Oriented

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They respond well to confident salespeople.

Topics They Care About

AI in Leadership
Actively developing her expertise by completing courses like "AI for Leadership" and enrolling in an AI & Analytics program at the Indian School of Business.
Global Content Strategy
A core focus of her 18+ year career, specializing in building and scaling high-impact content strategies for C-suite executives and global audiences.
User-Centric Documentation
Focuses on creating content that improves user experience and product adoption, successfully reducing support tickets by 25% in a previous role at Oracle.

Media Appearances

Swapna has no verified media appearances

Work History

1-2026
Senior Manager, Information Experience (IX) at ARCON
10-2024 - 11-2025
Senior Manager, User Assistance Development at Oracle
8-2022 - 10-2024
Technical Content Professional at IBM
1-2021 - 7-2022
Technical Writing Associate Manager at Accenture
7-2019 - 8-2020
User Assistance Developer 3 at Oracle

Education

1999 - 2002
Bachelor's degree from Bangalore University
6-2002 - 6-2004
Master of Business Administration - MBA from The International University - Missouri

More Information

Social Presence :

Prographics :

Exp : 21 Location : Bangalore Urban, Karnataka, India Job Level : Middle Designation : Senior Manager, Information Experience (IX) at ARCON
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Insights For Selling To Swapna

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Refer to testimonials from others in similar positions
  • Stress on the business value that your product offers

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Refrain from asking too many questions
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Swapna is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Swapna

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Swapna move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Swapna take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Swapna

Personality Compatibility


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