Swee Yih Lai
Login to view DISC.Swee Yih Lai is the Vice President of Regional Customer Experience at Lazada, driving strategy across Southeast Asia. A Certified Customs Broker with a business degree from the University of Washington, her expertise spans customer care, logistics, and e-commerce. Colleagues describe her as dependable, positive, and a valuable, culture-driven leader.
She is passionate about people leadership and talent development, consistently seeking out top talent to build high-performing teams. Her focus on training and mentorship is a core part of her professional identity. She takes an interest in the operational models of innovative companies like GE and Accenture.
She once transformed an underperforming department into a high-performing one in just a year, significantly improving key business metrics.
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