Kevin Lai Kah Hou is the Head of Customer Service at Lazada Malaysia, with over a decade of experience in leadership roles focused on digitalizing customer service within contact centers and direct-to-end user channels.
He is interested in companies like ASUS and Xiaomi Technology, suggesting an affinity for consumer electronics brands and their customer support ecosystems.
Kevin earned his Diploma of Business Studies (Accounting) from Tunku Abdul Rahman University College (TARC).
Kevin Lai Kah Hou
Head Of Customer Service at Lazada
Puchong, Selangor, Malaysia
Overview
Topics They Care About
Digitalizing Customer Service
With over 10 years of experience, he focuses on digitalizing service in contact centers and direct-to-end user channels at Lazada Malaysia.
Team Leadership
He led a "craziest and passionate team" at the Mega Career & Study Fair 2016, highlighting his commitment to team dynamics and motivation.
Customer Experience Innovation
His work at Lazada and previous roles like ASUS and LG Electronics demonstrate a consistent drive to improve end-user satisfaction.
Media Appearances
Kevin Kah Hou - Head of Customer Service at Lazada Malaysia. Featured in ZoomInfo
Work History
6-2018
Head Of Customer Service at Lazada
10-2014 - 6-2018
Customer Service Inbound Manager at Lazada
9-2013 - 10-2014
Trainer at Packet One Networks (P1)
6-2012 - 9-2013
ASP Management Leader at ASUS
3-2008 - 6-2011
Customer Service Team Lead at LG Electronics
Education
2002 - 2004
Diploma of Business Studies (Accounting) from Tunku Abdul Rahman University College (TARC)
More Information
Social Presence :
Prographics :
Exp : 17
Location : Puchong, Selangor, Malaysia
Job Level : Mid-senior
Designation : Head Of Customer Service at Lazada
