Kevin Lai Kah Hou
Head Of Customer Service at Lazada
📍 Puchong, Selangor, Malaysia
Kevin Lai Kah Hou is the Head of Customer Service at Lazada Malaysia, with over a decade of experience in leadership roles focused on digitalizing customer service within contact centers and direct-to-end user channels.
He is interested in companies like ASUS and Xiaomi Technology, suggesting an affinity for consumer electronics brands and their customer support ecosystems.
Kevin earned his Diploma of Business Studies (Accounting) from Tunku Abdul Rahman University College (TARC).
Read the full overview →Experience
17 Years
Current Role
Head Of Customer Service
Job Level
Mid-senior
Location
Puchong, Selangor, Malaysia
Personality Overview
Personality insights not availableWe need more social data to generate the DISC analysis and selling playbook. The professional details below are still available.
Priorities
Topics Kevin cares about
Digitalizing Customer Service
With over 10 years of experience, he focuses on digitalizing service in contact centers and direct-to-end user channels at Lazada Malaysia.
Team Leadership
He led a "craziest and passionate team" at the Mega Career & Study Fair 2016, highlighting his commitment to team dynamics and motivation.
Career
Work history
6-2018
Head Of Customer Service
Lazada
10-2014 - 6-2018
Customer Service Inbound Manager
Lazada
9-2013 - 10-2014
Trainer
Packet One Networks (P1)
6-2012 - 9-2013
ASP Management Leader
ASUS
3-2008 - 6-2011
Customer Service Team Lead
LG Electronics
In the press
Media appearances
Kevin Kah Hou - Head of Customer Service at Lazada Malaysia. Featured in ZoomInfo
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Education
2002 - 2004
Diploma of Business Studies (Accounting)
Tunku Abdul Rahman University College (TARC)
Social presence
Other Lazada Employees
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