Florian Dumain
Login to view DISC.Florian Dumain is the Vice President of Customer Care at Lazada, specializing in enhancing customer engagement, satisfaction, and retention through process control and coaching. A graduate of Université Bourgogne Europe, he has a proven track record of building and leading high-performing teams. Colleagues describe him as a dedicated, professional, and exceptional leader.
Florian is passionate about continuous improvement and personal development. He is actively expanding his technical skillset, recently completing a course in SQL programming to better leverage data-driven decision-making in his strategic roles.
He played a pivotal role in building the entire Customer Success Team from the ground up at his previous company, Taskworld.
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