Alycia Pow
Login to view DISC.Alycia is a customer experience leader with over 15 years of expertise in high-impact research and CX strategy. Specializing in NPS and Voice of Customer programs, she leads initiatives for Lazada across Malaysia and Singapore. She holds a BA (Hons) from the University of Malay.
Described as a collaborative leader, Alycia focuses on building and empowering cross-functional teams to foster a shared commitment to the customer. A recommendation highlights that she makes people feel special and is open to understanding them, pointing to strong interpersonal and empathetic skills.
She transitioned from leading market research in the UK to driving customer experience strategy in Southeast Asia.
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