Swetha K. in

Swetha K.

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Director Technical Support at iCIMS
📍 Hyderabad, Telangana, India

Swetha is an experienced Director of Technical Support at iCIMS, with a strong background in service delivery and operations management from past roles at Microsoft and NTT Ltd. She holds an MBA from Missouri State University and is a Microsoft Certified Technology Specialist, blending business acumen with technical skill.

She appears passionate about community and professional development, frequently using her network to share job opportunities and offer referrals to help others advance their careers. Swetha actively engages in building connections and supporting her professional community.

She recently hosted a fireside chat with iCIMSs Chief Information Security Officer, discussing key cybersecurity topics.

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Experience
18 Years
Current Role
Director Technical Support
Job Level
Mid-senior
Location
Hyderabad, Telangana, India
Personality Overview

How Swetha shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Swetha cares about

Service Delivery
A core theme of her career, with multiple director-level roles focused on service delivery and operations management at iCIMS, NTT, and Microsoft.
Cybersecurity Culture
Hosted a fireside chat with a CISO, discussing how to balance innovation with security and build resilient teams with a proactive approach to risk.
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Career

Work history

12-2025
Director Technical Support
iCIMS
9-2021 - 12-2025
Senior Technical Support Engineering Manager
Microsoft
4-2020 - 9-2021
Service Delivery Director
NTT Ltd. Managed Services Division
12-2018 - 4-2020
Service Delivery Manager
NTT Ltd. Managed Services Division
4-2017 - 11-2018
Microsoft Team Manager
NTT Ltd. Managed Services Division
In the press

Media appearances

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Education
8-2006 - 12-2007
Master of Business Administration - MBA
Missouri State University
2002 - 2004
MBA
Osmania University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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