Swetha K.

Inquirer
DISC Type : cd

Director Technical Support at iCIMS

Hyderabad, Telangana, India

Overview

Swetha is an experienced Director of Technical Support at iCIMS, with a strong background in service delivery and operations management from past roles at Microsoft and NTT Ltd. She holds an MBA from Missouri State University and is a Microsoft Certified Technology Specialist, blending business acumen with technical skill.

She appears passionate about community and professional development, frequently using her network to share job opportunities and offer referrals to help others advance their careers. Swetha actively engages in building connections and supporting her professional community.

She recently hosted a fireside chat with iCIMSs Chief Information Security Officer, discussing key cybersecurity topics.

Personality Overview

Judgemental

ROI Conscious

Demanding

They can be nudged to make faster decisions by offering what they value.  They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Service Delivery
A core theme of her career, with multiple director-level roles focused on service delivery and operations management at iCIMS, NTT, and Microsoft.
Cybersecurity Culture
Hosted a fireside chat with a CISO, discussing how to balance innovation with security and build resilient teams with a proactive approach to risk.
Technical Support
Currently leads the technical support division at iCIMS, demonstrating deep expertise in managing technical engineering and support operations.

Media Appearances

Swetha has no verified media appearances

Work History

12-2025
Director Technical Support at iCIMS
9-2021 - 12-2025
Senior Technical Support Engineering Manager at Microsoft
4-2020 - 9-2021
Service Delivery Director at NTT Ltd. Managed Services Division
12-2018 - 4-2020
Service Delivery Manager at NTT Ltd. Managed Services Division
4-2017 - 11-2018
Microsoft Team Manager at NTT Ltd. Managed Services Division

Education

8-2006 - 12-2007
Master of Business Administration - MBA from Missouri State University
2002 - 2004
MBA from Osmania University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Hyderabad, Telangana, India Job Level : Mid-senior Designation : Director Technical Support at iCIMS
URL has been copied!

Insights For Selling To Swetha

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Highlight the competitive differentiation of your product
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Swetha is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Swetha

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Swetha move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Swetha take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Swetha

Personality Compatibility


Other iCIMS Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.