Sylvia Devlin M.S. RT, CIIP, FSIIM

Trailblazer
DISC Type : ID

Customer Success Director at Radiology Partners

Washington DC-Baltimore Area, United States

Overview

Sylvia Devlin is a distinguished leader in imaging informatics with over 30 years of experience, currently serving as the Director of Customer Success at Radiology Partners. Colleagues describe her as inspiring, upbeat, and passionate. She is a Fellow and board member of the Society for Imaging Informatics in Medicine (SIIM).

Outside of her extensive professional commitments, Sylvia has a passion for antique and classic boats. She and her husband, Ian, are members of the Okanagan Antique & Classic Boat Society and have participated in boat shows with their restored classic boat, showcasing a keen interest in restoration and maritime heritage.

Unique fact: Sylvia is a co-editor of the "Practical Imaging Informatics" textbook, a key resource in her field, and has also edited books on DICOM and PACS fundamentals.

Personality Overview

Values Relationships

Assertive

Persuasive

They are more likely to be open to unproven but exciting technologies.  They do not mind taking risks and can make hard decisions, if necessary. They like to keep things under control.

Topics They Care About

Imaging Informatics
Her entire career is dedicated to this field. She is a Fellow at the Society for Imaging Informatics in Medicine (SIIM) and co-edited the "Practical Imaging Informatics" textbook.
Mentorship & Education
She has served as faculty at Johns Hopkins, co-edited several foundational textbooks in her field, and speaks on her philosophy of servant leadership.
Clinical Workflow
Presented at SIIM on managing unplanned downtime and cyberattacks in imaging, emphasizing the need to understand and support technologist workflows during disruptions.

Media Appearances

Sylvia has no verified media appearances

Work History

3-2024
Customer Success Director at Radiology Partners
11-2021
Director, Clinical Applications Operations at Radiology Partners
6-2023
Fellow Society of Imaging Informatics in Medicine at Society for Imaging Informatics in Medicine (SIIM)
8-2021
Johns Hopkins School of Medicine Faculty at The Johns Hopkins University School of Medicine
11-2021
IT Manager Radiology - Clinical Operations and eRadiology Center at Johns Hopkins Medicine

Education

2012 - 2015
Master’s Degree from University of Maryland Global Campus
1998 - 2002
Bachelor of Science from University of Redlands

More Information

Social Presence :

Prographics :

Exp : 7 Location : Washington DC-Baltimore Area, United States Job Level : Mid-senior Designation : Customer Success Director at Radiology Partners
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Insights For Selling To Sylvia

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Help them visualize the impact of their decision
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t hesitate from asking them how they truly feel about your product
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sylvia is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Sylvia

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Sylvia move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Sylvia take some risk or not?

  • They can take risks if necessary.

You And Sylvia

Personality Compatibility


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