Ítalo Vietro in

Ítalo Vietro

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Head of Engineering at Parloa
📍 Berlin, Berlin, Germany

Ítalo Vietro is the Head of Engineering at Parloa, an AI customer service platform. He is a seasoned leader specializing in building scalable engineering platforms and enhancing developer experience, with previous VP roles at Babbel and Urban Sports Club. People who have worked with him describe him as intelligent, humble, and a leader with great strategic vision and technical depth.

Originally from Brazil and now based in Germany, Ítalo is an active contributor to the global tech community. He frequently shares his expertise on platform engineering, scaling systems, and leadership by speaking at international conferences and publishing technical articles. He has also completed language courses in both German and Advanced English.

While at Urban Sports Club, he established a new, low-cost tech hub in Spain, which successfully reduced the departments operational expenses by 20%.

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Experience
6 Years
Current Role
Head of Engineering
Job Level
Mid-senior
Location
Berlin, Berlin, Germany
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ítalo cares about

Platform Engineering
A core focus of his career and the subject of his talks at events like the Platform Engineering Summit, where he discusses scaling platforms and ensuring reliability.
AI in Customer Experience
As Head of Engineering at Parloa, he is focused on shaping the "Agentic AI landscape" to transform and improve customer service interactions.
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Career

Work history

8-2025
Head of Engineering
Parloa
1-2024 - 8-2025
VP of Platform
Babbel
2-2023 - 1-2024
VP of Engineering
Urban Sports Club
2-2022 - 2-2023
VP Platform Engineering
Urban Sports Club
2-2022 - 4-2023
Advisory Board Member
Creatext
In the press

Media appearances

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Education
2013 - 2014
Master of Business Administration (MBA)
Estácio
2010 - 2012
Bachelor of Technology (B.Tech.)
Estácio
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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