Ítalo Vietro in

Ítalo Vietro

Pioneer · DISC type Dis
Head of Engineering at Parloa
📍 Berlin, Berlin, Germany

Ítalo Vietro is the Head of Engineering at Parloa, an AI customer service platform. He is a seasoned leader specializing in building scalable engineering platforms and enhancing developer experience, with previous VP roles at Babbel and Urban Sports Club. People who have worked with him describe him as intelligent, humble, and a leader with great strategic vision and technical depth.

Originally from Brazil and now based in Germany, Ítalo is an active contributor to the global tech community. He frequently shares his expertise on platform engineering, scaling systems, and leadership by speaking at international conferences and publishing technical articles. He has also completed language courses in both German and Advanced English.

While at Urban Sports Club, he established a new, low-cost tech hub in Spain, which successfully reduced the departments operational expenses by 20%.

Read the full overview →
Experience
6 Years
Current Role
Head of Engineering
Job Level
Mid-senior
Location
Berlin, Berlin, Germany
Personality Overview

How Ítalo shows up

Friendly But Fast
Decisive But Friendly
Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Priorities

Topics Ítalo cares about

Platform Engineering
A core focus of his career and the subject of his talks at events like the Platform Engineering Summit, where he discusses scaling platforms and ensuring reliability.
AI in Customer Experience
As Head of Engineering at Parloa, he is focused on shaping the "Agentic AI landscape" to transform and improve customer service interactions.
+5 more topics Login to view topics
Career

Work history

8-2025
Head of Engineering
Parloa
1-2024 - 8-2025
VP of Platform
Babbel
2-2023 - 1-2024
VP of Engineering
Urban Sports Club
2-2022 - 2-2023
VP Platform Engineering
Urban Sports Club
2-2022 - 4-2023
Advisory Board Member
Creatext
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2013 - 2014
Master of Business Administration (MBA)
Estácio
2010 - 2012
Bachelor of Technology (B.Tech.)
Estácio
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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