Ítalo Vietro

Pioneer
DISC Type : Dis

Head of Engineering at Parloa

Berlin, Berlin, Germany

Overview

Ítalo Vietro is the Head of Engineering at Parloa, an AI customer service platform. He is a seasoned leader specializing in building scalable engineering platforms and enhancing developer experience, with previous VP roles at Babbel and Urban Sports Club. People who have worked with him describe him as intelligent, humble, and a leader with great strategic vision and technical depth.

Originally from Brazil and now based in Germany, Ítalo is an active contributor to the global tech community. He frequently shares his expertise on platform engineering, scaling systems, and leadership by speaking at international conferences and publishing technical articles. He has also completed language courses in both German and Advanced English.

While at Urban Sports Club, he established a new, low-cost tech hub in Spain, which successfully reduced the departments operational expenses by 20%.

Personality Overview

Friendly But Fast

Decisive But Friendly

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Platform Engineering
A core focus of his career and the subject of his talks at events like the Platform Engineering Summit, where he discusses scaling platforms and ensuring reliability.
AI in Customer Experience
As Head of Engineering at Parloa, he is focused on shaping the "Agentic AI landscape" to transform and improve customer service interactions.
Scaling Engineering Teams
Has extensive experience managing large, distributed teams of over 120 people and has successfully built a cost-effective international tech hub from the ground up.

Media Appearances

Ítalo has no verified media appearances

Work History

8-2025
Head of Engineering at Parloa
1-2024 - 8-2025
VP of Platform at Babbel
2-2023 - 1-2024
VP of Engineering at Urban Sports Club
2-2022 - 2-2023
VP Platform Engineering at Urban Sports Club
2-2022 - 4-2023
Advisory Board Member at Creatext

Education

2013 - 2014
Master of Business Administration (MBA) from Estácio
2010 - 2012
Bachelor of Technology (B.Tech.) from Estácio

More Information

Social Presence :

Prographics :

Exp : 6 Location : Berlin, Berlin, Germany Job Level : Mid-senior Designation : Head of Engineering at Parloa
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Insights For Selling To Ítalo

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Keep your pitch focused on the impact but nurture the relationship too
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ítalo is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Ítalo

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Ítalo move?

  • They are generally fast movers and can take quick decisions
  • Can Ítalo take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Ítalo

Personality Compatibility


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