Tammy Ingalls in

Tammy Ingalls

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Consumer Service Manager at Lindt & Sprüngli (USA) Inc.
📍 Westford, Massachusetts, United States

Tammy Ingalls is an award-winning customer service leader with over 20 years of experience in the consumer goods, footwear, and apparel industries. As the Consumer Service Manager at Lindt & Sprüngli, she leverages her data-driven approach and a B. S. from the University of Maine to enhance customer satisfaction.

Outside of her direct professional responsibilities, she maintains a keen interest in the strategies of major players in the consumer goods and apparel sectors, including companies like Procter & Gamble and her former employer, Timberland, indicating a passion for brand excellence and market leadership in these fields.

She is a data-driven decision-maker who excels at analyzing trends and creating new performance strategies.

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Experience
27 Years
Current Role
Consumer Service Manager
Job Level
Middle
Location
Westford, Massachusetts, United States
Personality Overview

How Tammy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tammy cares about

Team Development
Passionate about building strong teams and mentoring staff to help them reach their full potential, having led teams of over 20 people.
Customer Satisfaction
Focuses on maximizing consumer satisfaction while minimizing corporate liability, a key part of her role at both Lindt and Puma.
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Career

Work history

1-2018
Consumer Service Manager
Lindt & Sprüngli (USA) Inc.
7-2016 - 1-2018
Demand Planning Manager
ECCO USA, Inc.
8-2007 - 7-2016
Director Customer Service and Allocations
Puma
8-2007 - 7-2008
Allocations Manager
PUMA NA
1-2003 - 8-2007
Senior Manager - Apparel Global Supply Chain
The Timberland Company
In the press

Media appearances

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Education
1981 - 1985
B.S
University of Maine
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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