Tammy Ingalls

Energizer
DISC Type : I

Consumer Service Manager at Lindt & Sprüngli (USA) Inc.

Westford, Massachusetts, United States

Overview

Tammy Ingalls is an award-winning customer service leader with over 20 years of experience in the consumer goods, footwear, and apparel industries. As the Consumer Service Manager at Lindt & Sprüngli, she leverages her data-driven approach and a B. S. from the University of Maine to enhance customer satisfaction.

Outside of her direct professional responsibilities, she maintains a keen interest in the strategies of major players in the consumer goods and apparel sectors, including companies like Procter & Gamble and her former employer, Timberland, indicating a passion for brand excellence and market leadership in these fields.

She is a data-driven decision-maker who excels at analyzing trends and creating new performance strategies.

Personality Overview

Full Of Energy

Big Picture Person

Enthusiastic

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are always positive and upbeat, so take their promises with a pinch of salt. They are friendly, approachable and love to make new connections.

Topics They Care About

Team Development
Passionate about building strong teams and mentoring staff to help them reach their full potential, having led teams of over 20 people.
Customer Satisfaction
Focuses on maximizing consumer satisfaction while minimizing corporate liability, a key part of her role at both Lindt and Puma.
Data-Driven Decisions
Identified as a data-driven decision-maker who analyzes CRM data and trends to create new KPIs and performance strategies.

Media Appearances

Tammy has no verified media appearances

Work History

1-2018
Consumer Service Manager at Lindt & Sprüngli (USA) Inc.
7-2016 - 1-2018
Demand Planning Manager at ECCO USA, Inc.
8-2007 - 7-2016
Director Customer Service and Allocations at Puma
8-2007 - 7-2008
Allocations Manager at PUMA NA
1-2003 - 8-2007
Senior Manager - Apparel Global Supply Chain at The Timberland Company

Education

1981 - 1985
B.S from University of Maine

More Information

Social Presence :

Prographics :

Exp : 27 Location : Westford, Massachusetts, United States Job Level : Middle Designation : Consumer Service Manager at Lindt & Sprüngli (USA) Inc.
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Insights For Selling To Tammy

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid overloading them with too much detail
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tammy is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Tammy

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Tammy move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Tammy take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Tammy

Personality Compatibility


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