Tara Townsend
Login to view DISC.Tara Townsend is a customer experience leader at Progressive Insurance with over a decade of experience using consumer insights and behavior science to deliver growth. With a Master of Science from The Chicago School, she focuses on human-centered design. Colleagues describe her as a strategic, diligent, and reliable leader.
Passionate about understanding human behavior, Tara often seeks inspiration from diverse industries like healthcare and hospitality to enhance customer experiences. She believes in leveraging ethnographic methodologies to uncover user needs and is interested in applying behavioral science to solve real-world problems.
While at AARP, she was part of a select team tasked with the unique challenge of creating a new digital health product for the 35-50 age demographic.
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