Thais Fernanda

Doer
DISC Type : sd

Analista de relacionamento com o cliente at BYD Brasil

Hortolândia, São Paulo, Brazil

Overview

Thais Fernanda is a Customer Relationship Analyst at BYD Brasil with over eight years of experience in customer service, technical support, and administrative roles. Her background spans the automotive and technology sectors, with expertise in B2B/B2C support, ticket management using SAP and Excel, and software testing.

While at Honda, she served as a crucial communication bridge between clients and automotive application developers in Japan, demonstrating strong cross-cultural and technical liaison skills.

Personality Overview

Risk-Accepting

Strategic Planner

Long-term Focused

They might take some time to make their mind up but once they do, they don't change it easily.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Experience
Her entire career is focused on customer-facing roles, including relationship management, technical support, and post-sales for both B2B and B2C clients.
Automotive Industry
Has extensive experience in the automotive sector, having worked for major companies like BYD and Honda, including supporting automotive application development.
Brand Advocacy
Publicly expresses a strong passion for her current employer, BYD, and actively encourages her network to support the brand in public awards.

Media Appearances

Thais has no verified media appearances

Work History

8-2025
Analista de relacionamento com o cliente at BYD Brasil
2-2018 - 12-2023
Assistente administrativo at Honda Brasil
4-2014 - 8-2015
Analista de Teste at IBM Hortolandia

Education

Education details unavailable from Teologia

More Information

Social Presence :

Prographics :

Exp : 7 Location : Hortolândia, São Paulo, Brazil Job Level : N/A Designation : Analista de relacionamento com o cliente at BYD Brasil
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Insights For Selling To Thais

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Use phrases like 'your team deserves', 'best in class' etc.
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thais is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Thais

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Thais move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Thais take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Thais

Personality Compatibility


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