Thais Gomes in

Thais Gomes

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Analista de Relacionamento Sr at Zurich Insurance Company Ltd
📍 São Paulo, Brazil

Thais Gomes is a customer relations analyst with 15 years of experience in the financial sector. She has a strong background in customer experience and operations, transitioning from a decade at Itaú to a recent focus on Banking as a Service (BaaS). She holds a Bachelors degree from Universidade Estácio de Sá.

Based on her professional activities, Thais is passionate about fostering a positive work environment and stays informed on critical industry trends. She actively shares company achievements and highlights the importance of data security in financial services.

She has a specific interest in the security of payment systems, having highlighted a significant data breach related to Brazils PIX system.

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Experience
13 Years
Current Role
Analista de Relacionamento Sr
Location
São Paulo, Brazil
Personality Overview

How Thais shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Thais cares about

Customer Experience
Her career spans 15 years in customer management, focusing on metrics like NPS, quality monitoring, and resolving high-friction complaints from channels like Procon and Reclame Aqui.
Banking as a Service
She has concentrated her career in BaaS and payment institutions for the past four years, indicating a strong focus on modern financial technology.
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Career

Work history

1-2024
Analista de Relacionamento Sr
Zurich Insurance Company Ltd
3-2022 - 8-2023
Customer Success Operations Sr (BaaS)
Onnibank
7-2021 - 3-2022
Customer Success Sr
Single Tech S.A.
9-2019 - 6-2021
Analista de Operações Sr.
Tecnobank
4-2017 - 10-2019
Analista de BackOffice
Itaú Unibanco
In the press

Media appearances

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Education
2005 - 2009
Bacharelado
Universidade Estácio de Sá
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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