Thais Gomes

Inquirer
DISC Type : dc

Analista de Relacionamento Sr at Zurich Insurance Company Ltd

São Paulo, Brazil

Overview

Thais Gomes is a customer relations analyst with 15 years of experience in the financial sector. She has a strong background in customer experience and operations, transitioning from a decade at Itaú to a recent focus on Banking as a Service (BaaS). She holds a Bachelors degree from Universidade Estácio de Sá.

Based on her professional activities, Thais is passionate about fostering a positive work environment and stays informed on critical industry trends. She actively shares company achievements and highlights the importance of data security in financial services.

She has a specific interest in the security of payment systems, having highlighted a significant data breach related to Brazils PIX system.

Personality Overview

Judgemental

Demanding

Hard To Convince

They can be nudged to make faster decisions by offering what they value.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Experience
Her career spans 15 years in customer management, focusing on metrics like NPS, quality monitoring, and resolving high-friction complaints from channels like Procon and Reclame Aqui.
Banking as a Service
She has concentrated her career in BaaS and payment institutions for the past four years, indicating a strong focus on modern financial technology.
Corporate Culture
Actively celebrates her company's recognition as a "Great Place To Work, " showing pride and engagement in a positive workplace environment through her posts.

Media Appearances

Thais has no verified media appearances

Work History

1-2024
Analista de Relacionamento Sr at Zurich Insurance Company Ltd
3-2022 - 8-2023
Customer Success Operations Sr (BaaS) at Onnibank
7-2021 - 3-2022
Customer Success Sr at Single Tech S.A.
9-2019 - 6-2021
Analista de Operações Sr. at Tecnobank
4-2017 - 10-2019
Analista de BackOffice at Itaú Unibanco

Education

2005 - 2009
Bacharelado from Universidade Estácio de Sá

More Information

Social Presence :

Prographics :

Exp : 13 Location : São Paulo, Brazil Job Level : N/A Designation : Analista de Relacionamento Sr at Zurich Insurance Company Ltd
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Insights For Selling To Thais

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Refer to testimonials from others in similar positions
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thais is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Thais

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Thais move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Thais take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Thais

Personality Compatibility


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