Thomas Marinho in

Thomas Marinho

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Manager, Customer Success at Docusign
📍 São Paulo, São Paulo, Brazil

Thomas Marinho is a Customer Success Manager at Docusign, specializing in customer experience (CX), people management, and continuous process improvement. Drawing on his background in Tourism and English, he focuses on enhancing productivity and quality indicators. Colleagues describe him as a complete professional with excellent communication skills and a strong sense of logic.

His professional motto is "Goodbye paper, Hello DocuSign", reflecting his commitment to digital transformation.

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Experience
10 Years
Current Role
Manager, Customer Success
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Thomas cares about

Customer Experience
His current role and career history at companies like Intuit show a consistent focus on improving the end-to-end customer journey and mapping efficient processes.
Process Improvement
He actively implements new processes focused on continuous improvement and holds a White Belt certification, indicating a formal interest in efficiency and quality control.
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Career

Work history

9-2024
Manager, Customer Success
Docusign
5-2024 - 10-2024
Account Expert
Docusign
5-2023 - 5-2024
Account Service Specialist
Rockwell Automation
8-2022 - 2-2023
CX Specialist
Intuit
9-2021 - 8-2022
Customer Experience Analyst
J&T EXPRESS BRAZIL LTDA
In the press

Media appearances

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Education
2017 - 2019
Licenciatura
Uninove - Universidade Nove de Julho
2013 - 2016
Bacharelado
Universidade Paulista
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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