Thomas Marinho

Critic
DISC Type : C

Manager, Customer Success at Docusign

São Paulo, São Paulo, Brazil

Overview

Thomas Marinho is a Customer Success Manager at Docusign, specializing in customer experience (CX), people management, and continuous process improvement. Drawing on his background in Tourism and English, he focuses on enhancing productivity and quality indicators. Colleagues describe him as a complete professional with excellent communication skills and a strong sense of logic.

His professional motto is "Goodbye paper, Hello DocuSign", reflecting his commitment to digital transformation.

Personality Overview

ROI Driven

Critic

Negotiator

They prefer to do logical analysis and value evidence over emotions.  They enjoy working alone and do not rely on others very often. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Customer Experience
His current role and career history at companies like Intuit show a consistent focus on improving the end-to-end customer journey and mapping efficient processes.
Process Improvement
He actively implements new processes focused on continuous improvement and holds a White Belt certification, indicating a formal interest in efficiency and quality control.
People Management
His role as a manager and stated experience in people management are central to his professional profile. He is also involved in hiring for his team.

Media Appearances

Thomas has no verified media appearances

Work History

9-2024
Manager, Customer Success at Docusign
5-2024 - 10-2024
Account Expert at Docusign
5-2023 - 5-2024
Account Service Specialist at Rockwell Automation
8-2022 - 2-2023
CX Specialist at Intuit
9-2021 - 8-2022
Customer Experience Analyst at J&T EXPRESS BRAZIL LTDA

Education

2017 - 2019
Licenciatura from Uninove - Universidade Nove de Julho
2013 - 2016
Bacharelado from Universidade Paulista

More Information

Social Presence :

Prographics :

Exp : 10 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Manager, Customer Success at Docusign
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Insights For Selling To Thomas

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready to answer many clarity-seeking questions and requests for information
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thomas is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Thomas

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Thomas move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Thomas take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Thomas

Personality Compatibility


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