Tim Penfold

Enthusiast
DISC Type : i

Head of IT & Cyber Operations at UK Export Finance

London, England, United Kingdom

Overview

Tim Penfold is a senior technology and cyber leader, currently serving as the Head of IT & Cyber Operations at UK Export Finance. He specializes in transforming IT functions from support services into strategic business enablers, focusing on operational resilience, cyber security, and enhancing service delivery through cutting-edge technology. He holds ITIL and Agile certifications.

He has a stated mission of evolving traditional IT operations from just "keeping the lights on" into a strategic technology and cyber function that delivers significant business value.

Personality Overview

Story Driven

Consensus Focused

Optimistic

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Strategic IT Operations
He authored a blog post on transforming IT operations from a simple service provider into a strategic business enabler at UK Export Finance.
IT Service Management
Implemented a new ITSM platform at UKEF to formalize core processes like incident and change management, significantly improving feedback rates and user satisfaction.
National Cyber Security
Attends events focused on protecting Critical National Infrastructure and the National Cyber Security Show, aligning with his role at a key government agency.

Media Appearances

Transforming IT Operations at UKEF: From Service Provider to Strategic Enabler. Featured in UK Export Finance Digital, Data and Technology blog (gov.uk)

See Now

Work History

12-2022
Head of IT & Cyber Operations at UK Export Finance
6-2021 - 12-2022
Head of Technology Experience at Laing O'Rourke
12-2017 - 6-2021
Head of Digital Workplace, IT, Europe at Lendlease
11-2016 - 11-2017
IT Customer Service Manager, Europe at Lendlease
6-2015 - 11-2016
Service Delivery Lead, Europe at Lendlease

Education

Education details unavailable from St Johns Comprehensive School

More Information

Social Presence :

Prographics :

Exp : 18 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of IT & Cyber Operations at UK Export Finance
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Tim

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Tim move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Tim take some risk or not?

  • They can take some low-probability risks if needed.

You And Tim

Personality Compatibility


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