Tim Penfold in

Tim Penfold

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Head of IT & Cyber Operations at UK Export Finance
📍 London, England, United Kingdom

Tim Penfold is a senior technology and cyber leader, currently serving as the Head of IT & Cyber Operations at UK Export Finance. He specializes in transforming IT functions from support services into strategic business enablers, focusing on operational resilience, cyber security, and enhancing service delivery through cutting-edge technology. He holds ITIL and Agile certifications.

He has a stated mission of evolving traditional IT operations from just "keeping the lights on" into a strategic technology and cyber function that delivers significant business value.

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Experience
18 Years
Current Role
Head of IT & Cyber Operations
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Tim cares about

Strategic IT Operations
He authored a blog post on transforming IT operations from a simple service provider into a strategic business enabler at UK Export Finance.
IT Service Management
Implemented a new ITSM platform at UKEF to formalize core processes like incident and change management, significantly improving feedback rates and user satisfaction.
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Career

Work history

12-2022
Head of IT & Cyber Operations
UK Export Finance
6-2021 - 12-2022
Head of Technology Experience
Laing O'Rourke
12-2017 - 6-2021
Head of Digital Workplace, IT, Europe
Lendlease
11-2016 - 11-2017
IT Customer Service Manager, Europe
Lendlease
6-2015 - 11-2016
Service Delivery Lead, Europe
Lendlease
In the press

Media appearances

Transforming IT Operations at UKEF: From Service Provider to Strategic Enabler. Featured in UK Export Finance Digital, Data and Technology blog (gov.uk)
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Education
Education details unavailable
St Johns Comprehensive School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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