Tom Hall

Questioner
DISC Type : c

Head of Transformation (Waste) at Southern Water

Cheltenham, England, United Kingdom

Overview

Tom is a seasoned transformation leader with extensive experience across the water utility, logistics, and roofing industries. Currently the Head of Transformation at Southern Water, he leverages his MBA from Cranfield School of Management to drive significant business change programs focused on improving operational efficiency and customer outcomes.

He is a strong advocate for using technology to gain innovative insights into infrastructure, such as sewer networks, to directly enhance the customer experience.

Tom holds a certification in Management Consulting Essentials.

Personality Overview

Cautious & Analytical

Value Seeker

Price-Sensitive

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Business Transformation
His career is defined by leading transformation programs, holding senior transformation roles at Southern Water, Yorkshire Water, and Yodel.
Water Industry Innovation
His roles at Southern Water and Yorkshire Water focus on transforming utility services. He actively discusses using technology to improve sewer network insights.
Enhancing Customer Outcomes
He has explicitly stated his focus on using technology and transformation programs to create better outcomes and experiences for customers.

Media Appearances

Tom has no verified media appearances

Work History

1-2024
Head of Transformation (Waste) at Southern Water
4-2021 - 12-2023
Enterprise Programme Manager - Transformation at Yorkshire Water
8-2019 - 4-2021
Head Of Transformation at SIG Roofing
12-2016 - 8-2019
Head of Transformation at Yodel (Yodel Delivery Network Ltd)
11-2013 - 10-2016
Business Change Lead at Acteon Group Ltd.

Education

2011 - 2012
MBA from Cranfield School of Management
2004 - 2007
BSc from Loughborough University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Cheltenham, England, United Kingdom Job Level : Mid-senior Designation : Head of Transformation (Waste) at Southern Water
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Tom

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Tom take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Tom

Personality Compatibility


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