Tony Bartlett

Inspirer
DISC Type : di

Head of Servicing & Billing at TotalEnergies

Redhill, England, United Kingdom

Overview

Tony Bartlett is a customer strategy and service specialist at TotalEnergies, where he directs servicing and billing for the entire gas and power portfolio. He leverages his commercial acumen and a Bachelor of Science from the University of Chichester to enhance organizational performance and manage large-scale operations.

A positive pragmatist, Tony applies a trust-based and collaborative approach to people leadership, promoting a culture of supported autonomy to drive growth and excellence in customer service.

He has experience directing strategy for both onshore and offshore teams of up to 180 full-time employees.

Personality Overview

Achievment Oriented

Generous

Decisive

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Customer Service Strategy
His career at TotalEnergies has centered on directing customer service and strategy for diverse portfolios, including blue-chip, public sector, and SME contracts.
Operational Management
Manages all aspects of invoicing and customer service operations, with a focus on enhancing performance through effective management of people, processes, and systems.
Large-Team Leadership
He is responsible for shaping and overseeing strategy for large onshore and offshore teams, demonstrating a focus on effective people leadership.

Media Appearances

Tony has no verified media appearances

Work History

2-2024
Head of Servicing & Billing at TotalEnergies
1-2014
Head of Customer Service | Head of Servicing & Credit: Major Business at TotalEnergies
8-2012 - 12-2013
Head of Sales Operations & Marketing at TotalEnergies

Education

9-1995 - 6-1998
Bachelor of Science - BS from University of Chichester

More Information

Social Presence :

Prographics :

Exp : 13 Location : Redhill, England, United Kingdom Job Level : Mid-senior Designation : Head of Servicing & Billing at TotalEnergies
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Insights For Selling To Tony

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Acknowledge their status and position during the conversation
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tony is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Tony

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Tony move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Tony take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Tony

Personality Compatibility


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