Trevor Brill

Evaluator
DISC Type : sdc

Customer Care Manager at NWG (Northumbrian Water Group)

St Osyth, England, United Kingdom

Overview

Trevor is a seasoned manager with over 17 years of experience leading technical teams at Sky UK. He is an expert in field operations, project management, and customer service. He recently transitioned to a new role as Customer Care Manager at NWG (Northumbrian Water Group), where he continues to focus on delivering world-class service.

After a long and successful career of over 17 years at Sky, Trevor recently embraced a new challenge in the utilities sector.

Personality Overview

Quality Focused

Thorough Evaluator

Hard To Convince

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Customer Experience
His new role is Customer Care Manager, and he is passionate about delivering world-class service and meeting customer-focused KPIs.
Team Leadership
He has over 17 years of experience as a team manager and focuses on empowering his team, facilitating collaboration, and creating a positive work environment.
Field Operations
Managed a team of multiskilled installation and service engineers at Sky, ensuring efficiency, productivity, and safety standards were met.

Media Appearances

Trevor has no verified media appearances

Work History

3-2025
Customer Care Manager at NWG (Northumbrian Water Group)
7-2024 - 4-2025
Environment Enforcement Officer at ECAS
4-2007 - 7-2024
Team Manager at Sky

Education

Trevor has no verified education history

More Information

Social Presence :

Prographics :

Exp : 18 Location : St Osyth, England, United Kingdom Job Level : Middle Designation : Customer Care Manager at NWG (Northumbrian Water Group)
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Insights For Selling To Trevor

During A Call Or A Meeting

DO's

  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Be prepared for comments or questions that are critical of your product or your claims
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid inviting them for any social interactions until you have built some rapport with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Trevor is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Trevor

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Trevor move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Trevor take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Trevor

Personality Compatibility


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