Trish Hearn in

Trish Hearn

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Sr. Account Executive at Genesys
📍 Atlanta, Georgia, United States

Trish is a high-achieving Sr. Account Executive at Genesys who specializes in creating connected customer and employee experiences. A graduate of Georgia Institute of Technology, colleagues describe her as a "customer-centric" and "highly engaged" advocate, consistently earning Presidents Club awards for exceptional performance.

She is passionate about solutions that bring people together, showing an appreciation for powerful brand storytelling that feels both nostalgic and forward-looking. Her approach is centered on building deep, trust-based relationships to understand and support her customers strategic goals.

Unique fact: Trish was named Genesys 2019 Rep of the Year for North America after achieving an impressive 328% of her sales quota.

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Experience
31 Years
Current Role
Sr. Account Executive
Location
Atlanta, Georgia, United States
Personality Overview

How Trish shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Trish cares about

Customer Experience
Her entire professional focus is on helping global brands improve the connected experiences they provide to both their customers and employees.
Conversational AI
She actively shares information about Genesys AI and Gartner reports on the topic, showing a clear focus on its role in transforming business.
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Career

Work history

11-2023
Sr. Account Executive
Genesys
1-2023 - 10-2023
Client Director - Strategic Accounts
ServiceNow
7-2022 - 12-2022
Sr. Enterprise Account Executive - Strategic Accounts
ServiceNow
2-2021 - 7-2022
Global Account Director
Genesys
1-2019 - 1-2021
Global Account Manager
Genesys
In the press

Media appearances

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Education
1990 - 1993
B.S.
Georgia Institute of Technology
Education details unavailable
University of Maryland
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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