Trish Hearn

Commander
DISC Type : D

Sr. Account Executive at Genesys

Atlanta, Georgia, United States

Overview

Trish is a high-achieving Sr. Account Executive at Genesys who specializes in creating connected customer and employee experiences. A graduate of Georgia Institute of Technology, colleagues describe her as a "customer-centric" and "highly engaged" advocate, consistently earning Presidents Club awards for exceptional performance.

She is passionate about solutions that bring people together, showing an appreciation for powerful brand storytelling that feels both nostalgic and forward-looking. Her approach is centered on building deep, trust-based relationships to understand and support her customers strategic goals.

Unique fact: Trish was named Genesys 2019 Rep of the Year for North America after achieving an impressive 328% of her sales quota.

Personality Overview

Risk-Taker

Decisive

Impact-Driven

They take a lot of pride in personal achievements.  They like to move fast and expect the same from others. More than the product, they care about the impact of the product.

Topics They Care About

Customer Experience
Her entire professional focus is on helping global brands improve the connected experiences they provide to both their customers and employees.
Conversational AI
She actively shares information about Genesys AI and Gartner reports on the topic, showing a clear focus on its role in transforming business.
AI's Workplace Impact
Shared content on how AI is reshaping HR, indicating a broader interest in how artificial intelligence transforms internal business functions and the employee experience.

Media Appearances

Trish has no verified media appearances

Work History

11-2023
Sr. Account Executive at Genesys
1-2023 - 10-2023
Client Director - Strategic Accounts at ServiceNow
7-2022 - 12-2022
Sr. Enterprise Account Executive - Strategic Accounts at ServiceNow
2-2021 - 7-2022
Global Account Director at Genesys
1-2019 - 1-2021
Global Account Manager at Genesys

Education

1990 - 1993
B.S. from Georgia Institute of Technology
Education details unavailable from University of Maryland

More Information

Social Presence :

Prographics :

Exp : 31 Location : Atlanta, Georgia, United States Job Level : N/A Designation : Sr. Account Executive at Genesys
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Insights For Selling To Trish

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Hold your ground without indulging in one-upmanship
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Trish is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Trish

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Trish move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Trish take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Trish

Personality Compatibility


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