Troy Cryer

Visionary
DISC Type : Ds

Sr. CX Advisor at Verizon Business

Dallas-Fort Worth Metroplex, United States

Overview

Troy Cryer is a Senior CX Advisor at Verizon Business with over 35 years of experience in customer and agent experience (CX/AX), UCaaS, and CCaaS. His career is marked by leadership roles and a focus on building trust to solve client communication challenges. Colleagues and clients often describe him as trustworthy, knowledgeable, and a dedicated team player.

He once successfully closed his companys largest CCaaS sale during the COVID-19 pandemic, navigating 369 customer-required contract modifications to secure the deal.

Personality Overview

Objective Evaluator

Big Vision Person

Goal-Oriented

They might take some time to make their mind up but once they do, they don't change it easily.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Experience (CX)
His entire career, current role at Verizon, and recent social media activity focus on improving the customer and agent journey, backed by data from CX reports.
Contact Center Transformation
He has extensive experience selling and implementing CCaaS and UCaaS solutions at Verizon, Talkdesk, and Mitel, and actively promotes Verizon's presence at industry events like CCW.
Building Client Trust
A core tenet of his professional identity, reflected in his headline "Builder of Trust" and multiple recommendations praising his integrity and sincerity.

Media Appearances

Troy has no verified media appearances

Work History

6-2022
Sr. CX Advisor at Verizon Business
4-2021 - 2-2022
Enterprise Named Accounts at Talkdesk
2-2019 - 8-2020
Named Accounts at Mitel
3-2005 - 2-2019
President/CEO & Co-Founder at Comm3
10-1998 - 2-2005
RVP - Sales, Operations & Administration at Inter-Tel Technologies Inc

Education

Troy has no verified education history

More Information

Social Presence :

Prographics :

Exp : 26 Location : Dallas-Fort Worth Metroplex, United States Job Level : N/A Designation : Sr. CX Advisor at Verizon Business
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Insights For Selling To Troy

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Let them know of potential risks but suggest mitigation methods alongside
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Troy is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Troy

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Troy move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Troy take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Troy

Personality Compatibility


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