Troy Cryer in

Troy Cryer

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Sr. CX Advisor at Verizon Business
📍 Dallas-Fort Worth Metroplex, United States

Troy Cryer is a Senior CX Advisor at Verizon Business with over 35 years of experience in customer and agent experience (CX/AX), UCaaS, and CCaaS. His career is marked by leadership roles and a focus on building trust to solve client communication challenges. Colleagues and clients often describe him as trustworthy, knowledgeable, and a dedicated team player.

He once successfully closed his companys largest CCaaS sale during the COVID-19 pandemic, navigating 369 customer-required contract modifications to secure the deal.

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Experience
26 Years
Current Role
Sr. CX Advisor
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

How Troy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Troy cares about

Customer Experience (CX)
His entire career, current role at Verizon, and recent social media activity focus on improving the customer and agent journey, backed by data from CX reports.
Contact Center Transformation
He has extensive experience selling and implementing CCaaS and UCaaS solutions at Verizon, Talkdesk, and Mitel, and actively promotes Verizon's presence at industry events like CCW.
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Career

Work history

6-2022
Sr. CX Advisor
Verizon Business
4-2021 - 2-2022
Enterprise Named Accounts
Talkdesk
2-2019 - 8-2020
Named Accounts
Mitel
3-2005 - 2-2019
President/CEO & Co-Founder
Comm3
10-1998 - 2-2005
RVP - Sales, Operations & Administration
Inter-Tel Technologies Inc
In the press

Media appearances

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Education

Troy has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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