Victor Rodriguez Macedo

Critic
DISC Type : C

Head of Customer Success | CX | Client Support at Conta Simples

São Paulo, São Paulo, Brazil

Overview

With a 20-year career spanning Visa, Minsait, and PwC, Victor is a seasoned payments executive now leading Customer Success at Conta Simples. He has deep expertise in business development, strategic partnerships, and financial services regulation across Latin America. Colleagues describe him as strategic, collaborative, and attentive to detail.

He is multilingual, with native Spanish fluency and full proficiency in both Portuguese and English, developed through an international career in Brazil and Peru.

Personality Overview

Critic

Precise

Negotiator

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They choose to analyze logically and value facts to emotions.

Topics They Care About

Payments Regulation
At Minsait and PwC, he focused on regulatory analysis for open banking, instant payments, and strategies for the Brazilian Card Association (ABECS).
Strategic Partnerships
As Business Development Director at Visa, he managed the commercial strategy for over 15 acceptance players, including Adyen, Stripe, Mercado Pago, and WorldPay.
Customer Experience
His current role as Head of Customer Success at Conta Simples centers on delivering a superior client experience and managing the entire support lifecycle.

Media Appearances

Victor has no verified media appearances

Work History

2-2025
Head of Customer Success | CX | Client Support at Conta Simples
11-2019 - 10-2024
Business Development Director at Visa
4-2018 - 11-2019
Senior Manager at Minsait
9-2017 - 4-2018
Manager at EY
5-2013 - 9-2017
Manager at PwC Brasil

Education

2016 - 2017
MBA from FIA - Fundação Instituto de Administração
2012 - 2014
MBA em Gestão Estratégica e Econômica de Negócios from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 21 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Head of Customer Success | CX | Client Support at Conta Simples
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Insights For Selling To Victor

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready to answer many clarity-seeking questions and requests for information
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Victor is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Victor

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Victor move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Victor take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Victor

Personality Compatibility


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