Victor Rodriguez Macedo in

Victor Rodriguez Macedo

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Head of Customer Success | CX | Client Support at Conta Simples
📍 São Paulo, São Paulo, Brazil

With a 20-year career spanning Visa, Minsait, and PwC, Victor is a seasoned payments executive now leading Customer Success at Conta Simples. He has deep expertise in business development, strategic partnerships, and financial services regulation across Latin America. Colleagues describe him as strategic, collaborative, and attentive to detail.

He is multilingual, with native Spanish fluency and full proficiency in both Portuguese and English, developed through an international career in Brazil and Peru.

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Experience
21 Years
Current Role
Head of Customer Success | CX | Client Support
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Victor cares about

Payments Regulation
At Minsait and PwC, he focused on regulatory analysis for open banking, instant payments, and strategies for the Brazilian Card Association (ABECS).
Strategic Partnerships
As Business Development Director at Visa, he managed the commercial strategy for over 15 acceptance players, including Adyen, Stripe, Mercado Pago, and WorldPay.
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Career

Work history

2-2025
Head of Customer Success | CX | Client Support
Conta Simples
11-2019 - 10-2024
Business Development Director
Visa
4-2018 - 11-2019
Senior Manager
Minsait
9-2017 - 4-2018
Manager
EY
5-2013 - 9-2017
Manager
PwC Brasil
In the press

Media appearances

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Education
2016 - 2017
MBA
FIA - Fundação Instituto de Administração
2012 - 2014
MBA em Gestão Estratégica e Econômica de Negócios
FGV - Fundação Getulio Vargas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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