Viviane Santos Ribeiro

Doer
DISC Type : sd

Director, Latin America Business Operations at Dell EMC

São Paulo, São Paulo, Brazil

Overview

Viviane Santos Ribeiro is the Sales Operations Director for Latin America at Dell Technologies, with over 23 years of experience in the IT industry. She has spent over two decades at Dell, specializing in finance, treasury, and operations, with a focus on improving organizational efficiency and standardizing business intelligence.

She is passionate about professional development and mentorship, sharing her career journey and leadership experiences with university students. Viviane shows a keen interest in the future of work and actively supports events featuring successful entrepreneurs, reflecting a commitment to continuous learning.

Viviane recently celebrated an impressive milestone: 20 years of dedication and service at Dell Technologies.

Personality Overview

Deliberate Doer

Strategic Planner

Fast-paced

They exhibit a rare combination of being result-oriented but patient at the same time.  They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Operational Efficiency
A core part of her role, she focuses on streamlining processes, developing best practices, and improving business operations across Latin America.
Career Mentorship
She participates in events on career and leadership, sharing her professional journey with students to help guide the next generation of talent.
Team Leadership
With over 17 years in management, she is described as a "great team player" who is team-oriented and values the people she works with.

Media Appearances

Viviane has no verified media appearances

Work History

7-2014
Director, Latin America Business Operations at Dell EMC
7-2010 - 6-2014
Senior Manager, Latin America Business Operations at Dell EMC
11-2004 - 6-2010
Business Manager, Latin America Business Operations at Dell EMC
7-2001 - 9-2001
Finance Supervisor at Telecom Net Consultoria
11-2000 - 6-2001
Finance Supervisor at Ingram Micro

Education

2004 - 2005
Master Business from Fundacao Instituto de Administracao
2001 - 2001
Specialization from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 25 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Director, Latin America Business Operations at Dell EMC
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Insights For Selling To Viviane

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Viviane is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Viviane

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Viviane move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Viviane take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Viviane

Personality Compatibility


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