Wassim Lohar

Energizer
DISC Type : I

Customer Service Manager at British Gas

Leicester, England, United Kingdom

Overview

Wassim Lohar is a self-motivated Customer Service Manager at British Gas with over two decades of extensive operational management experience. He excels in building high-performance cultures, managing outsource partners, and stakeholder relations. Wassim holds a Bachelor of Science from Nottingham Trent University and possesses strong commercial acumen and coaching skills.

He has a demonstrated history of successfully operating in different environments within leading organizations, working with partners in the UK and across the globe.

His career at British Gas includes multiple performance management roles, consistently focusing on data analysis to drive efficiency and achieve operational objectives.

Personality Overview

Believer

Enthusiastic

Imaginative

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are people oriented, friendly and like creating new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Outsource Partner Management
Has extensive experience in managing and monitoring the performance of key outsource partners to ensure service standards and objectives are met.
High-Performance Cultures
Focuses on developing and inspiring high-performance cultures within teams through dedicated coaching, support, and a data-driven approach to problem-solving.
Operational Management
Leverages over 20 years of diverse experience in operational management, demonstrating a strong ability to work on his own initiative or as part of a team.

Media Appearances

Wassim has no verified media appearances

Work History

3-2023
Customer Service Manager at British Gas
5-2020 - 3-2023
Business Partner at British Gas
8-2018 - 5-2020
Outsource Performance Manager at British Gas
5-2016 - 8-2018
Outsource Performance Manager at British Gas Business
4-2013 - 5-2016
Team Manager at British Gas Business

Education

2002 - 2005
Bachelor of Science (BSc) from Nottingham Trent University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Leicester, England, United Kingdom Job Level : Middle Designation : Customer Service Manager at British Gas
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Insights For Selling To Wassim

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Talk about their team and how your product will help them do things better and easier
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wassim is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Wassim

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Wassim move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Wassim take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Wassim

Personality Compatibility


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