Wassim Lohar in

Wassim Lohar

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Customer Service Manager at British Gas
📍 Leicester, England, United Kingdom

Wassim Lohar is a self-motivated Customer Service Manager at British Gas with over two decades of extensive operational management experience. He excels in building high-performance cultures, managing outsource partners, and stakeholder relations. Wassim holds a Bachelor of Science from Nottingham Trent University and possesses strong commercial acumen and coaching skills.

He has a demonstrated history of successfully operating in different environments within leading organizations, working with partners in the UK and across the globe.

His career at British Gas includes multiple performance management roles, consistently focusing on data analysis to drive efficiency and achieve operational objectives.

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Experience
20 Years
Current Role
Customer Service Manager
Job Level
Middle
Location
Leicester, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Wassim cares about

Outsource Partner Management
Has extensive experience in managing and monitoring the performance of key outsource partners to ensure service standards and objectives are met.
High-Performance Cultures
Focuses on developing and inspiring high-performance cultures within teams through dedicated coaching, support, and a data-driven approach to problem-solving.
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Career

Work history

3-2023
Customer Service Manager
British Gas
5-2020 - 3-2023
Business Partner
British Gas
8-2018 - 5-2020
Outsource Performance Manager
British Gas
5-2016 - 8-2018
Outsource Performance Manager
British Gas Business
4-2013 - 5-2016
Team Manager
British Gas Business
In the press

Media appearances

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Education
2002 - 2005
Bachelor of Science (BSc)
Nottingham Trent University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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