Wesley McMullen (ICF Coach)

Inspirer
DISC Type : id

Head of Digital Operations at E.ON Next

Nottinghamshire, England, United Kingdom

Overview

Wesley is the Head of Digital Operations at E. ON Next, with over two decades of experience leading people and change strategies. He is an expert in contact center operations, customer service, and continuous improvement, holding a Green Belt in Lean competency. Colleagues describe him as a knowledgeable leader highly focused on the customer experience.

He is an avid reader of publications like the Harvard Business Review and The Wall Street Journal, indicating a strong interest in business strategy and market trends.

Unique fact: Wesley started his 21-year career at E. ON in the mailroom, opening and scanning customer letters.

Personality Overview

Fast Adopter

Confident & Optimistic

Charming & Persuasive

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Customer Experience
Has an extensive background leading customer service teams and is described by colleagues as being highly focused on the customer experience.
Operational Transformation
Previously held a role in Continuous Improvement/Transformation and has shared the story of E. ON Next's operational and cultural transformation in a company competition.
People Development
Described as being highly effective in leading and developing people, with extensive experience in management and building high-performing teams.

Media Appearances

Wesley has no verified media appearances

Work History

7-2024
Head of Digital Operations at E.ON Next
12-2023 - 7-2024
Head of Operations - Continuous Improvement/Transformation at E.ON Next
7-2022 - 1-2024
Head of SME Customer Service at E.ON Next
8-2020 - 7-2022
Head of SME sales & service at E.ON Next
4-2019 - 8-2020
Head of sme customer service at E.ON

Education

6-2024 - 1-2025
Green Belt from Lean competency system
1-2024 - 7-2024
Certificate from Full circle global

More Information

Social Presence :

Prographics :

Exp : N/A Location : Nottinghamshire, England, United Kingdom Job Level : N/A Designation : Head of Digital Operations at E.ON Next
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Insights For Selling To Wesley

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Get them to a point where they are ready to bat for your product internally
  • Clearly address the competitive aspects

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wesley is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Wesley

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Wesley move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Wesley take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Wesley

Personality Compatibility


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