Wesley McMullen (ICF Coach) in

Wesley McMullen (ICF Coach)

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Head of Digital Operations at E.ON Next
📍 Nottinghamshire, England, United Kingdom

Wesley is the Head of Digital Operations at E. ON Next, with over two decades of experience leading people and change strategies. He is an expert in contact center operations, customer service, and continuous improvement, holding a Green Belt in Lean competency. Colleagues describe him as a knowledgeable leader highly focused on the customer experience.

He is an avid reader of publications like the Harvard Business Review and The Wall Street Journal, indicating a strong interest in business strategy and market trends.

Unique fact: Wesley started his 21-year career at E. ON in the mailroom, opening and scanning customer letters.

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Current Role
Head of Digital Operations
Location
Nottinghamshire, England, United Kingdom
Personality Overview

How Wesley shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Wesley cares about

Customer Experience
Has an extensive background leading customer service teams and is described by colleagues as being highly focused on the customer experience.
Operational Transformation
Previously held a role in Continuous Improvement/Transformation and has shared the story of E. ON Next's operational and cultural transformation in a company competition.
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Career

Work history

7-2024
Head of Digital Operations
E.ON Next
12-2023 - 7-2024
Head of Operations - Continuous Improvement/Transformation
E.ON Next
7-2022 - 1-2024
Head of SME Customer Service
E.ON Next
8-2020 - 7-2022
Head of SME sales & service
E.ON Next
4-2019 - 8-2020
Head of sme customer service
E.ON
In the press

Media appearances

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Education
6-2024 - 1-2025
Green Belt
Lean competency system
1-2024 - 7-2024
Certificate
Full circle global
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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