William Baez

Energizer
DISC Type : I

Director of Hotel Operations at Cache Creek Casino Resort

Las Vegas Metropolitan Area, United States

Overview

William Baez is the Director of Hotel Operations at Cache Creek Casino Resort, leading commercial strategy across departments like Revenue Management, Sales, and Housekeeping. His career includes management roles at major Las Vegas properties including Fontainebleau, Resorts World, and Circa Resort & Casino, with a background in global openings for Hilton.

He is a leader focused on team culture, frequently celebrating his staff through events like "Appreciation Week" and publicly acknowledging their hard work. William values strong professional partnerships, as shown by his appreciation for vendors and technology partners who contribute to the resorts commercial growth.

William has a unique background that combines U. S. Army special warfare training with a career in luxury casino hotel management.

Personality Overview

Relationship Oriented

Enthusiastic

Informal

They are really good at seeing what the long-term impacts of their decisions could be.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are friendly, approachable and love to make new connections.

Topics They Care About

Team Appreciation
His social media posts frequently celebrate his team's hard work, highlighting events like "Appreciation Week" and recognizing team leadership.
Casino Resort Operations
His entire recent career is focused on managing hotel operations within major casino resorts, including Cache Creek, Fontainebleau, and Circa.
Hotel Commercial Strategy
He leads the commercial and operational strategy for the hotel division and oversees P&L for key departments like Revenue Management and Group Sales.

Media Appearances

How Cache Creek Casino Resort scaled revenue operations with Duetto. Featured in Hotel Tech Report

See Now

Work History

1-2024
Director of Hotel Operations at Cache Creek Casino Resort
11-2023 - 12-2023
Resort Manager at Fontainebleau Las Vegas
7-2022 - 10-2023
Sr. Manager Global Rooms Division Openings & Operations at Hilton
3-2022 - 7-2022
Hotel Manager at Hilton
8-2021 - 3-2022
Executive Hotel Manager at Circa Resort & Casino

Education

Education details unavailable from U.S. Army John F. Kennedy Special Warfare Center and School

More Information

Social Presence :

Prographics :

Exp : 6 Location : Las Vegas Metropolitan Area, United States Job Level : Mid-senior Designation : Director of Hotel Operations at Cache Creek Casino Resort
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Insights For Selling To William

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Talk about their team and how your product will help them do things better and easier
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with William is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from William

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will William move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can William take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And William

Personality Compatibility


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