Zach is an experienced operations and contact center manager with a background in the logistics and insurance industries. He is a strong operations professional, holding a Bachelor of Arts in History from John Brown University, and has a demonstrated history of leading customer service and policy services departments.
His career path shows a unique transition from studying history to building a successful career in operations management, overseeing departments like customer service, agency helpdesks, and policy services.
Zach Rose
Telecommunications Engineer at Medical Mutual
Oklahoma City, Oklahoma, United States
Overview
Topics They Care About
Customer Service
He has held multiple senior manager roles in customer service at companies like Medical Mutual and Kemper.
Process Improvement
Listed as a key skill, indicating a focus on enhancing operational efficiency in his management roles.
Team Building
His profile highlights team building as a core skill, suggesting a focus on developing strong, collaborative teams.
Media Appearances
Zach has no verified media appearances
Work History
11-2024
Telecommunications Engineer at Medical Mutual
12-2022 - 11-2024
Customer Service Senior Manager at Medical Mutual
6-2019 - 12-2022
Customer Center Senior Manager at Kemper
1-2013 - 6-2019
Operations Manager at C.H. Robinson
11-2010 - 1-2013
Location Manager at Hertz
6-2008 - 8-2010
Claims Adjuster at Farmers Insurance
Education
2004 - 2008
Bachelor of Arts - BA from John Brown University
More Information
Social Presence :
Prographics :
Exp : 17
Location : Oklahoma City, Oklahoma, United States
Job Level : Mid-senior
Designation : Telecommunications Engineer at Medical Mutual
