Zach Shankle in

Zach Shankle

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Portfolio Sales Specialist - Contact Center and Customer Care at Perficient
📍 Fort Myers, Florida, United States

Zach Shankle is a Portfolio Sales Specialist at Perficient, focusing on contact center and customer care solutions. An alumnus of Boston College with an MBA from the University of Illinois, he specializes in leveraging AI and digital transformation to enhance customer experiences and achieve business outcomes for enterprise clients.

Outside of his core responsibilities, Zach demonstrates a strong commitment to continuous learning in advanced technology. He actively pursues certifications in emerging fields like artificial intelligence, indicating a passion for staying at the forefront of innovation within his industry.

He recently completed certifications in Large Language Models and Conversational AI.

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Experience
17 Years
Current Role
Portfolio Sales Specialist - Contact Center and Customer Care
Job Level
Junior
Location
Fort Myers, Florida, United States
Personality Overview

How Zach shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Zach cares about

Conversational AI
Demonstrates deep interest through recent certifications and a career centered on designing advanced contact center solutions that improve customer conversations.
Customer Experience
His roles consistently involve working with clients to design roadmaps and solutions that create optimal customer experiences and drive better business outcomes.
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Career

Work history

10-2025
Portfolio Sales Specialist - Contact Center and Customer Care
Perficient
1-2021 - 10-2025
Senior Enterprise Solution Consultant
Five9
5-2020 - 1-2021
Director Contact Center Solutions - East
VOX Network Solutions
4-2019 - 3-2020
Solutions Consultant
Interactions LLC
9-2012 - 3-2019
Contact Center Pre-Sales Specialist
Carousel Industries
In the press

Media appearances

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Education
Bachelor of Arts - BA
Boston College
Master of Business Administration - MBA
Gies College of Business - University of Illinois Urbana-Champaign
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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