Adam Coles

Adam Coles is the Customer Strategy and Experience Lead at Severn Trent, a role where he demonstrates a hands-on, customer-centric approach. His career within the company shows steady progression through various service and relationship-focused positions. He is a graduate of Alleynes high school.

Adam is actively involved in on-the-ground customer relations, personally engaging with communities and representing Severn Trent in public meetings during significant service disruptions like pipe bursts and outages.

A unique fact: He directly handles challenging public communications and listens to disgruntled residents in town hall meetings, showing a deep commitment to resolving customer issues personally.