Devina Thakkar in

Devina Thakkar

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Customer Strategy Lead at Severn Trent
📍 Birmingham, England, United Kingdom

Devina is a Customer Strategy Lead at Severn Trent, specializing in customer experience, service design, and transformation. Her career highlights include leadership roles in customer-centricity at National Grid and Wesleyan, and senior management at Virgin Money.

Devina is passionate about raising awareness for Endometriosis Action Month, having openly shared her personal experience as one of 1 in 10 affected. She also engages in conversations around International Womens Day and supports fellow professionals.

People often call her a "first-class leader, " "talented, " "diligent, " "highly professional, " "committed, " "detail-oriented, " and "meticulous. "

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Experience
3 Years
Current Role
Customer Strategy Lead
Job Level
Junior
Location
Birmingham, England, United Kingdom
Personality Overview

How Devina shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Devina cares about

Customer Experience Strategy
Her professional focus is consistently on customer experience, service design, and customer transformation, evident in her roles at Severn Trent, National Grid, and Virgin Money.
Employee Experience
Her headline includes "Employee Experience, " indicating a focus on internal customer satisfaction and its impact on overall service delivery.
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Career

Work history

9-2025
Customer Strategy Lead
Severn Trent
3-2025 - 7-2025
Head of Customer Experience
National Grid
5-2023 - 3-2025
Senior Manager - Insight and Experience
Virgin Money
1-2023
Human Resources Advisor
Eventologists
9-2022 - 4-2023
Head of Customer Centricity
Wesleyan
In the press

Media appearances

Tapping into digital as Severn Trent Water faces a post‑monopoly world. Featured in Diginomica
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Education
2020 - 2021
Professional Diploma in Digital Marketing
The Institute of Direct and Digital Marketing (IDM)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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