Alex Badillo in

Alex Badillo

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Client Support Manager at BigID
📍 Clifton Park, New York, United States

Alex Badillo is a strategic Client Support Manager at BigID with over 15 years of experience driving operational excellence in enterprise software. He excels at scaling global support teams and holds certifications as a BigID Associate Operator and BizUser, with deep expertise in DSPM and cloud infrastructure.

He has a proven track record of successfully implementing high-efficiency SWARM methodologies and automating complex workflows using Salesforce OmniChannel to improve resolution times.

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Current Role
Client Support Manager
Location
Clifton Park, New York, United States
Personality Overview

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Priorities

Topics Alex cares about

Global Support Strategy
His experience is centered on scaling global support teams and driving operational excellence across enterprise software environments.
Customer Success Automation
He specializes in automating complex workflows via Salesforce OmniChannel and implementing high-efficiency SWARM methodologies to improve resolution times.
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Career

Work history

9-2024
Client Support Manager
BigID
2-2024
Client Support Engineer - Team Lead
BigID
11-2021
Client Support Engineer
BigID
6-2016 - 2-2021
Product Support Engineer
Hitachi Vantara
10-2014 - 6-2015
IT Consultant
POS Caribbean
In the press

Media appearances

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Education
Education details unavailable
Cornell University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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