Amanda Frost in

Amanda Frost

Supporter · DISC type s
Head of Complaints Transformation at Thames Water
📍 Bishopbriggs, Scotland, United Kingdom

Amanda is an experienced transformation leader, currently the Head of Complaints Transformation at Thames Water. With a background including senior program management roles at BT and a Masters in Sociology from the University of Glasgow, she specializes in improving service delivery. People who have worked with her describe her as objective, proactive, and effective.

Outside of her professional life, Amanda shows an interest in cycling, as indicated by her social media activity. Her academic background in sociology suggests a potential interest in understanding people and social dynamics, which aligns with recommendations that call her a "great peoples person. "

After more than a decade driving transformation at BT, she has pivoted to apply her expertise to the water utility industry.

Read the full overview →
Experience
12 Years
Current Role
Head of Complaints Transformation
Job Level
Mid-senior
Location
Bishopbriggs, Scotland, United Kingdom
Personality Overview

How Amanda shows up

Social Proof Driven
Procedural
Thoughtful In Approach

They are unlikely to become strong champions as they don't prefer pushing other people. They usually go by the book, following all rules and procedures. They maintain good relationships with everyone, internally and externally.

Priorities

Topics Amanda cares about

Customer Experience
Her current role as Head of Complaints Transformation at Thames Water is focused on transforming the customer experience.
Business Transformation
This is a core theme throughout her career, holding multiple business transformation and program manager roles at BT.
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Career

Work history

10-2024
Head of Complaints Transformation
Thames Water
4-2021 - 10-2024
Senior Demand Planner
Thames Water
4-2019 - 10-2020
Senior Manager, Service Enablement Office
BT
11-2015 - 4-2019
Business Transformation Programme Manager
BT
10-2013 - 3-2016
BT Group Billing and Collections - Programme Manager
BT
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1994 - 1998
Master of Arts (M.A.)
University of Glasgow
1992 - 1994
Education details unavailable
Newcastle college
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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