Andrew Gale in

Andrew Gale

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Head of Subscription Management & Retention at Financial Times
📍 London, England, United Kingdom

Andrew Gale is the Head of Subscription Management & Retention at the Financial Times, focused on reducing churn and growing ARPU. His data-driven strategies have earned industry recognition, including the "Subscription Retention Campaign of the Year" award. He is PRINCE2 Agile® certified and holds a degree in Business Management from the University of Staffordshire.

Outside of his professional role, Andrew is involved in charitable activities, such as running the London Landmarks Half Marathon to raise funds for Home-Start UK. He also enjoys engaging with the academic community and has participated in marketing challenges with MBA students from the University of Cambridge.

His team won an award for a campaign that elevated retention marketing by combining AI data science with complex product integrations.

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Experience
10 Years
Current Role
Head of Subscription Management & Retention
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

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Priorities

Topics Andrew cares about

Subscriber Retention
Leads the global strategy to reduce churn and improve the subscription management experience for Financial Times customers.
AI in Marketing
Authored an article for INMA's blog detailing how the Financial Times is embedding AI into its core retention journeys to enhance personalization.
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Career

Work history

1-2026
Head of Subscription Management & Retention
Financial Times
11-2023 - 1-2026
Senior Marketing Manager
Financial Times
10-2021 - 11-2023
Senior Subscriptions Manager
Racing Post
10-2020 - 9-2021
Subscriptions Manager
Racing Post
8-2018 - 10-2020
Senior Subscriptions Account Manager
ESco (www.esco.co.uk)
In the press

Media appearances

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Education
2008 - 2011
Business Management
University of Staffordshire
Social presence
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Behavioral profile

DISC profile (public)

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