Andrew McMullan

Energizer
DISC Type : I

Chief Data, Digital and Ai Officer at Westpac

Greater Sydney Area, Australia

Overview

Andrew is the Chief Data, Digital and Ai Officer at Westpac, recognized as a thought leader in responsible AI and data strategy. His career, with leadership roles at Commonwealth Bank and RBS, is focused on leveraging data to enhance customer outcomes. He holds a Ph. D. in Statistics from the University of Glasgow.

Originally from Northern Ireland, Andrews personal drive stems from his experiences growing up in the 1970s and 80s. He has stated that seeing inequality and injustice instilled in him a foundational desire to make a positive difference in the world through his work.

Unique fact: Andrew is the youngest of seven children, and the age gap between him and his oldest sibling is less than eight years.

Personality Overview

Relationship Oriented

Informal

Imaginative

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Responsible AI
He helped co-author Australia's first AI ethical principles and consistently emphasizes that AI must be used responsibly to benefit customers and the community.
AI Customer Experience
Across his career, his primary focus has been using AI and data analytics to create personalized, real-time, and compelling experiences for banking customers.
Workforce AI Upskilling
He champions embedding AI capability within organizations, launching initiatives like AI micro-learning and large-scale rollouts of tools like Microsoft 365 Copilot to all employees.

Media Appearances

Westpac appoints Andrew McMullan as new chief data, digital and AI officer. Featured in FinTech Futures

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CBA chief joins Westpac to drive digital transformation. Featured in Broker Daily

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Westpac appoints Chief Data, Digital and AI Officer. Featured in Westpac – Media Release

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Work History

9-2025
Chief Data, Digital and Ai Officer at Westpac
9-2021 - 9-2025
Chief Data & Analytics Officer at Commonwealth Bank
7-2018 - 9-2021
Chief Analytics Officer at Commonwealth Bank
7-2016 - 6-2018
General Manager Customer Decisioning & Insights at Commonwealth Bank
11-2013 - 6-2016
Director of Customer Analytics & Decisioning (Personal & Business Banking) at RBS

Education

1999 - 2003
Ph.D from University of Glasgow

More Information

Social Presence :

Prographics :

Exp : 26 Location : Greater Sydney Area, Australia Job Level : Leadership Designation : Chief Data, Digital and Ai Officer at Westpac
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Talk about their team and how your product will help them do things better and easier
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Andrew

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Andrew take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Andrew

Personality Compatibility


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