Andrew Porteous

Commander
DISC Type : D

Director, Technical Success at People.ai

Toronto, Ontario, Canada

Overview

Andrew is the Director of Technical Success at People. ai, where he builds systems to deliver high-velocity customer outcomes. With a background in cybersecurity at Symantec and Broadcom, he focuses on designing scalable operating models. Colleagues describe him as a strong, customer-centric, and knowledgeable leader.

Based on his education and professional history in Toronto, Andrew may have an interest in local sports, potentially following the citys major league teams. He holds certifications in UI and UX design, suggesting a possible creative or design-oriented interest outside his primary role.

Unique fact: In a previous role, he successfully drove a 52% reduction in customer issue resolution time, from over 9 days to just 4. 5 days.

Personality Overview

Strong-Willed

Decisive

Risk-Taker

They like to be in a position where they can control the conversation and terms.  They like to act fast and expect others to do the same. They are very proud of what they do.

Topics They Care About

Scaling Support
His career is focused on transitioning support functions from manual operations to system-driven models that can scale effectively with company growth.
Customer Experience
He believes great support organizations should accelerate time-to-value, reduce friction, and strengthen customer confidence across the entire lifecycle.
Sales Forecasting
His recent posts highlight turning forecast anxiety into certainty, emphasizing data-driven insights to eliminate gaps between prediction and performance for sales teams.

Media Appearances

Andrew has no verified media appearances

Work History

12-2025
Director, Technical Success at People.ai
10-2021 - 12-2025
Senior Manager, Technical Success at People.ai
11-2020 - 9-2021
Manager, Technical Success at People.ai
11-2019 - 7-2020
Manager, Premium Support - Symantec Enterprise Division at Broadcom Inc.
7-2018 - 10-2019
Manager, Technical Support at Symantec

Education

Business Administration - Information Systems from Seneca Polytechnic
Business Technology Management from Ted Rogers School of Management - Toronto Metropolitan University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Toronto, Ontario, Canada Job Level : Mid-senior Designation : Director, Technical Success at People.ai
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Andrew

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They can take decisions very fast if you manage to convince them.
  • Can Andrew take some risk or not?

  • The risks don’t matter much to them.

You And Andrew

Personality Compatibility


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