Andrew Porteous in

Andrew Porteous

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Director, Technical Success at People.ai
📍 Toronto, Ontario, Canada

Andrew is the Director of Technical Success at People. ai, where he builds systems to deliver high-velocity customer outcomes. With a background in cybersecurity at Symantec and Broadcom, he focuses on designing scalable operating models. Colleagues describe him as a strong, customer-centric, and knowledgeable leader.

Based on his education and professional history in Toronto, Andrew may have an interest in local sports, potentially following the citys major league teams. He holds certifications in UI and UX design, suggesting a possible creative or design-oriented interest outside his primary role.

Unique fact: In a previous role, he successfully drove a 52% reduction in customer issue resolution time, from over 9 days to just 4. 5 days.

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Experience
11 Years
Current Role
Director, Technical Success
Job Level
Mid-senior
Location
Toronto, Ontario, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Andrew cares about

Scaling Support
His career is focused on transitioning support functions from manual operations to system-driven models that can scale effectively with company growth.
Customer Experience
He believes great support organizations should accelerate time-to-value, reduce friction, and strengthen customer confidence across the entire lifecycle.
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Career

Work history

12-2025
Director, Technical Success
People.ai
10-2021 - 12-2025
Senior Manager, Technical Success
People.ai
11-2020 - 9-2021
Manager, Technical Success
People.ai
11-2019 - 7-2020
Manager, Premium Support - Symantec Enterprise Division
Broadcom Inc.
7-2018 - 10-2019
Manager, Technical Support
Symantec
In the press

Media appearances

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Education
Business Administration - Information Systems
Seneca Polytechnic
Business Technology Management
Ted Rogers School of Management - Toronto Metropolitan University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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