Andrew Wood

Observer
DISC Type : ic

VP, North America Partner Sales at Zendesk

Charleston, South Carolina Metropolitan Area, United States

Overview

Andrew Wood is the VP of North America Partner Sales at Zendesk, specializing in building partner ecosystems and driving revenue growth. His career includes leadership roles at ServiceNow and experience in Big 4 consulting. He holds a degree in History from the University of Colorado Boulder and is described as highly collaborative.

Based on his interests, Andrew follows his alma mater, the University of Colorado Boulder, as well as the United States Naval Academy. His recent professional focus has been on fostering community, highlighted by the first-ever North American Zendesk Partner Summit held in Austin.

Unique fact: Andrew successfully launched and managed a software company’s entire Latin American Professional Services region from zero to a high-growth market.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince.

Topics They Care About

Partner Ecosystem Growth
His entire career at Zendesk and ServiceNow has centered on building and managing partner channels to drive license revenue and services growth.
Team Leadership
He explicitly states a love for leading and mentoring, frequently posting about hiring for his team and highlighting the quality of its leadership.
Go-to-Market Strategy
His role leading partner sales across all routes to market in North America involves a deep focus on strategic market entry and expansion.

Media Appearances

Andrew has no verified media appearances

Work History

3-2025
VP, North America Partner Sales at Zendesk
9-2024 - 3-2025
AVP, Global Partnerships & Channels at ServiceNow
2-2023 - 9-2024
Sr. Director, Global Partnerships & Channels at ServiceNow
1-2018 - 2-2023
Director, Alliances & Channels at ServiceNow
1-2011 - 2-2012
Business Systems Manager at Epicor Software Corp

Education

1995 - 2000
History from University of Colorado Boulder

More Information

Social Presence :

Prographics :

Exp : 16 Location : Charleston, South Carolina Metropolitan Area, United States Job Level : Senior Designation : VP, North America Partner Sales at Zendesk
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them realize that there is no personal risk in making this decision
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Andrew

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Andrew take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Andrew

Personality Compatibility


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