Andy Smith

Examiner
DISC Type : cs

Head of Smart Water at Anglian Water Services

Pentney, England, United Kingdom

Overview

Andy Smith is the Head of Smart Water at Anglian Water, leveraging over 40 years of experience to drive digital transformation. He leads a team focused on developing smart water systems and using innovation to create the water utility of the future, with a background in leakage control and network management.

His passion for the water industry was unexpectedly sparked during a project in Cairo that extended from two weeks to over two years. He is purpose-driven, emphasizing the industrys obligation to address global challenges like providing access to safe drinking water, demonstrated through Anglian Waters projects in Nepal.

Andy began his extensive career in the water sector as a pen-and-ink draftsman before moving into international fieldwork.

Personality Overview

Process Oriented

Late Adopter

Unexpressive

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Smart Water Systems
Leads the team at Anglian Water responsible for developing and implementing smart systems from source to tap, focusing on digital innovation and operational efficiency.
Digital Transformation
A key advocate for people-led digital transformation in the water sector, utilizing tools like AI and digital twins to turn data into actionable insights for operators.
Industry Collaboration
Actively promotes cross-sector collaboration and holds a leadership position on the SWAN (Smart Water Networks) Forum council to accelerate innovation.

Media Appearances

Distilled | Conversation with Andy Smith, Head of Smart Water at Anglian Water Services. Featured in Qatium

See Now

Work History

11-2022
Head of Smart Water at Anglian Water Services
5-2019 - 11-2022
Smart Water Strategy Manager at Anglian Water Services
5-2014 - 5-2019
Regional Optimisation Manager at Anglian Water Services
9-2006 - 1-2014
Leakage Delivery Manager at Anglian Water Services
2004 - 2006
Project Manager at Ryan Hanley

Education

Education details unavailable from Oriel Grammar School

More Information

Social Presence :

Prographics :

Exp : 25 Location : Pentney, England, United Kingdom Job Level : Mid-senior Designation : Head of Smart Water at Anglian Water Services
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Insights For Selling To Andy

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andy is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Andy

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Andy move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Andy take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Andy

Personality Compatibility


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