Arturo Gálvez Orozco

Questioner
DISC Type : c

Director Strategy Customer Experience at Grupo Financiero Banorte

Mexico City, Mexico

Overview

Arturo is an IT project management specialist in the financial sector, with experience in Mexico, Spain, and Chile. He is an expert in agile and PMI methodologies for banking, payments, and financial markets. He holds a diploma in Senior Management from Universidad Iberoamericana.

He shows a strong interest in the evolution of technology, particularly the relationship between artificial intelligence and the end-user. His professional interests include major consulting firms like Accenture and Deloitte, suggesting a focus on high-level business strategy and execution.

During a prior role at Banorte, his strategy during a liquidity crisis resulted in savings of nearly 800 million pesos.

Personality Overview

Not Easily Convinced

Value Seeker

Cautious & Analytical

It is quite likely of them to ask for pricing or other concessions.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Financial Innovation
He has led significant modernization projects, including the implementation of a "neo Bank NOW" and a new financial core (Flexcube by Oracle) at INVEX.
Agile Methodologies
He holds certifications as a Scrum Master and Product Owner and has experience implementing PMOs using agile frameworks.
Customer Experience
His current role as Director of Strategy Customer Experience at Grupo Financiero Banorte places this at the center of his professional responsibilities.

Media Appearances

Arturo has no verified media appearances

Work History

3-2025
Director Strategy Customer Experience at Grupo Financiero Banorte
6-2023 - 3-2025
Director of Institutional Projects at LGEC Sistemas Integración y Enlace
12-2012 - 4-2024
Deputy Director of Projects and Quality Assurance at INVEX
2-2011 - 12-2012
Risk Consultant - Pre Sales at Thomson Reuters
1-2003 - 2-2011
Deputy Director of Money Market at Grupo Financiero Banorte

Education

4-2023 - 7-2023
Ciclo Formativo de Grado Superior from Harvard University
1-2008 - 12-2008
Diplomado en Alta Dirección from Universidad Iberoamericana, Ciudad de México

More Information

Social Presence :

Prographics :

Exp : 24 Location : Mexico City, Mexico Job Level : Mid-senior Designation : Director Strategy Customer Experience at Grupo Financiero Banorte
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Insights For Selling To Arturo

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Back up any claims with data and numbers

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Arturo is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Arturo

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Arturo move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Arturo take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Arturo

Personality Compatibility


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