Carlos C.

Activist
DISC Type : Cd

Head of Operations at Marsh McLennan

Bogota, D.C., Capital District, Colombia

Overview

Carlos is a technology and operations executive focused on delivering ROI through digital transformation projects. A Computer Science graduate and certified Risk Management Specialist, he leads large, multi-country teams at Marsh McLennan, previously holding leadership roles at Aon and Teleperformance. Colleagues describe him as a talented, structured, and client-facing professional.


During the pandemic, he led the successful migration of over 45, 000 employees to a remote work model while serving as Chief Technology Officer at Teleperformance.

Personality Overview

Value Conscious

Perfectionist

Meticulous

They respond well to confident salespeople.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Strategic Risk Management
He is a certified Risk Management Specialist and emphasizes its critical importance in developing strategic plans for any company's leadership team.
AI in Customer Experience
He recently spoke at Colombia Tech Week 2025 about the transformational impact of AI on customer satisfaction and hyper-personalization.
Delivering Tech ROI
His personal introduction highlights a passion for delivering actual return on investment for clients through technology and digital transformation.

Media Appearances

Carlos has no verified media appearances

Work History

9-2025
Head of Operations at Marsh McLennan
8-2023 - 6-2025
Chief Operating Officer HSA CO EC PE at Aon
7-2022 - 8-2023
Global Head of PMO at Teleperformance
7-2022
Chief Technology Officer at Teleperformance
7-2017 - 7-2018
IT Delivery and PMO Director at Teleperformance

Education

2012 - 2012
Risk Management and ISO 31000 Specialist from Institute of Risk Management, London, UK
1998 - 2005
Computer Science from Pontificia Universidad Javeriana

More Information

Social Presence :

Prographics :

Exp : 9 Location : Bogota, D.C., Capital District, Colombia Job Level : Mid-senior Designation : Head of Operations at Marsh McLennan
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Insights For Selling To Carlos

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carlos is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Carlos

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Carlos move?

  • Their decision making speed is somewhere in the middle.
  • Can Carlos take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Carlos

Personality Compatibility


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