Carlos C. in

Carlos C.

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Head of Operations at Marsh McLennan
📍 Bogota, D.C., Capital District, Colombia

Carlos is a technology and operations executive focused on delivering ROI through digital transformation projects. A Computer Science graduate and certified Risk Management Specialist, he leads large, multi-country teams at Marsh McLennan, previously holding leadership roles at Aon and Teleperformance. Colleagues describe him as a talented, structured, and client-facing professional.

During the pandemic, he led the successful migration of over 45, 000 employees to a remote work model while serving as Chief Technology Officer at Teleperformance.

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Experience
9 Years
Current Role
Head of Operations
Job Level
Mid-senior
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

How Carlos shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carlos cares about

Strategic Risk Management
He is a certified Risk Management Specialist and emphasizes its critical importance in developing strategic plans for any company's leadership team.
AI in Customer Experience
He recently spoke at Colombia Tech Week 2025 about the transformational impact of AI on customer satisfaction and hyper-personalization.
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Career

Work history

9-2025
Head of Operations
Marsh McLennan
8-2023 - 6-2025
Chief Operating Officer HSA CO EC PE
Aon
7-2022 - 8-2023
Global Head of PMO
Teleperformance
7-2022
Chief Technology Officer
Teleperformance
7-2017 - 7-2018
IT Delivery and PMO Director
Teleperformance
In the press

Media appearances

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Education
2012 - 2012
Risk Management and ISO 31000 Specialist
Institute of Risk Management, London, UK
1998 - 2005
Computer Science
Pontificia Universidad Javeriana
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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