Christopher Duke

Energizer
DISC Type : I

Senior Director, Finance Operations at New Relic, Inc.

San Francisco Bay Area, United States

Overview

Christopher Duke is the Senior Director of Finance Operations at New Relic, specializing in SaaS billing and quote-to-cash processes. A graduate of California State University, Chico, he is also a Zuora-Certified Administrator with a track record of leading successful system migrations.

Based in the San Francisco Bay Area, he has built his career in the regions dynamic tech scene. His education and professional history are rooted in Northern California, reflecting a long-standing connection to the areas technology and business environment.

He previously led a full migration to Zuora, establishing it as the singular source of truth for all billing and subscription metrics in a prior role.

Personality Overview

Big Picture Person

Enthusiastic

Imaginative

They are naturally enthusiastic, so take their promise with a pinch of salt.  They are people oriented, friendly and like creating new connections. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

SaaS Finance
As Senior Director of Finance Operations at New Relic, he is a leader in SaaS billing, revenue operations, and quote-to-cash processes.
Zuora Billing Platform
He is a Zuora-Certified Administrator and has experience leading migrations and data cleanses for the platform at previous companies like Talkdesk and CircleCI.
Quote-to-Cash (QTC)
He previously headed the worldwide quote-to-cash function at Talkdesk, overseeing everything from contract generation to collections.

Media Appearances

Christopher has no verified media appearances

Work History

7-2023
Senior Director, Finance Operations at New Relic, Inc.
4-2021 - 7-2023
Director, Finance Operations at New Relic, Inc.
6-2018 - 4-2021
Senior Manager, Finance Operations at New Relic, Inc.
5-2018 - 6-2018
Zuora Migration Consultant at CircleCI
6-2016 - 2-2018
Financial Operations Manager at Talkdesk

Education

2005 - 2007
BS from California State University, Chico

More Information

Social Presence :

Prographics :

Exp : 14 Location : San Francisco Bay Area, United States Job Level : Senior Designation : Senior Director, Finance Operations at New Relic, Inc.
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Insights For Selling To Christopher

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Talk anecdotally about the customer experience that your product offers
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid overloading them with too much detail
  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Christopher is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Christopher

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Christopher move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Christopher take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Christopher

Personality Compatibility


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