Claire Jones

Evaluator
DISC Type : cds

Customer Delivery Manager at Anglian Water Services

United Kingdom

Overview

Claire Jones is a Customer Delivery Manager at Anglian Water Services, focusing on improving the customer journey through clear and consistent processes. She leads customer engagement events to gather feedback and is actively involved in growing her team to support an expanding market.

An avid reader with a linguistic learning style, Claire enjoys romantic comedies as a form of escape and personal time. She draws inspiration from outside her industry, recently studying the leadership principles of English rugby captain Will Carling.

Unique fact: Despite loving to read, she does not enjoy using a Kindle and prefers physical books.

Personality Overview

Quality Focused

Hard To Convince

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Customer Journey
She organized a customer engagement event to get feedback and emphasizes the importance of the first stage of the customer journey, indicating a focus on the end-to-end experience.
Team Growth
Actively promotes new roles within her team, highlighting the growth in their market sector and the exciting opportunities available.
Process Improvement
She was part of a team that spent a year developing and refining customer processes to be more consistent and clear.

Media Appearances

Claire has no verified media appearances

Work History

3-2023
Customer Delivery Manager at Anglian Water Services

Education

Claire has no verified education history

More Information

Social Presence :

Prographics :

Exp : 3 Location : United Kingdom Job Level : Middle Designation : Customer Delivery Manager at Anglian Water Services
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Insights For Selling To Claire

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Be prepared for comments or questions that are critical of your product or your claims
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claire is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Claire

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Claire move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Claire take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Claire

Personality Compatibility


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