Claudia Laurentino

Critic
DISC Type : C

Costumer experience at CVC CORP

São Paulo, São Paulo, Brazil

Overview

Claudia has a diverse background in high-level client services, from her current customer experience role at CVC CORP to previously assisting a Vice President in the UK Parliament. With a degree in foreign trade, she is adept at managing complex client needs across the travel, tourism, and financial sectors.

She is currently transitioning her career into the healthcare industry by studying to become a nursing technician. This new path is complemented by her personal interests in emotional intelligence and personal finance, for which she holds certifications. Her interest in companies like Pfizer underscores this focus.

She once served as the Personal Secretary for the Vice President of commissions at the House of Lords in the United Kingdom.

Personality Overview

Information Seeker

Objective Thinker

Critic

They don’t appreciate bells and whistles unless backed by data.  They like to take decisions independently and do not seek others' support often. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Customer Experience
Her career is centered on customer solutions at major travel corporations like CVC CORP and Expedia Group, handling everything from check-in issues to in-travel incidents.
Healthcare Transition
Actively pursuing a new career path by studying for a technical degree in nursing, showing a strong interest in moving into the health sector.
Travel & Tourism
Possesses extensive experience in the travel industry, including roles in bilingual concierge services and managing post-sales support for a global travel group.

Media Appearances

Claudia has no verified media appearances

Work History

2-2019
Costumer experience at CVC CORP
6-2012 - 6-2018
Agente Bilïngue at Expedia Group
1-2012 - 7-2013
Bilingual Concierge at Ikê Assistência Brasil
12-1995 - 12-2011
Personal secretary at Lord Brougham & Vaux-House of Lords
1-1993 - 11-1993
Bilingual Receptionist at Barclays Investment Bank

Education

2-2021 - 12-2023
Técnico em Enfermagem from Grau Técnico
2008 - 2008
Manual Safety and Handling from Impact College

More Information

Social Presence :

Prographics :

Exp : 30 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Costumer experience at CVC CORP
URL has been copied!

Insights For Selling To Claudia

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be formal and objective, they will appreciate it more
  • Tell them what ROI they can expect

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Do not use very emotional or colorful language
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claudia is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Claudia

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Claudia move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Claudia take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Claudia

Personality Compatibility


Other CVC CORP Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.