Cole McAllister in

Cole McAllister

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Sr Manager, CX Strategy and Lifecycle Management at Alkami Technology
📍 Plano, Texas, United States

Cole McAllister is a people-focused Customer Experience (CX) leader with over 13 years of experience. He specializes in CX strategy, Voice of the Customer (VoC) programs, and lifecycle management for B2B SaaS companies like Alkami Technology. He is a data-driven thinker with P&L ownership experience and a background in Management from Oklahoma Christian University.

Based on his professional interests, Cole appears passionate about the intersection of technology and user-centric design. He follows companies known for their work in enterprise software and product design, suggesting a deep appreciation for how well-crafted systems and interfaces can create better experiences for both customers and employees.

At a previous company, he built a new global inventory management product from the ground up.

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Experience
18 Years
Current Role
Sr Manager, CX Strategy and Lifecycle Management
Job Level
Middle
Location
Plano, Texas, United States
Personality Overview

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Communication Style
Decision Approach
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Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Cole cares about

Customer Experience (CX)
His entire career, from Chase to Alkami, has centered on leading CX strategy, operations, and VoC programs to improve customer journeys.
Voice of Customer
He owned the Voice of the Customer program at Chase, modernizing feedback collection and scaling customer-driven prioritization across the organization.
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Career

Work history

2-2022
Sr Manager, CX Strategy and Lifecycle Management
Alkami Technology
11-2019 - 2-2022
VP Customer Experience Strategy
Chase
2017 - 11-2019
Senior Program Manager
Chase
2013 - 2017
Senior Product Manager
Copart
2012 - 2013
Manager, Global Business Processes
Copart
In the press

Media appearances

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Education
2005 - 2008
Management
Oklahoma Christian University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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