Daniela Hunglaub

Sharpshooter
DISC Type : CD

Gerente de experiência do cliente at Youse Seguros

São Paulo, São Paulo, Brazil

Overview

Daniela is an executive with over 20 years of experience in the insurance ecosystem, focusing on operations, customer journey, and strategic planning. A graduate of FGV in process management, she is described by colleagues as strategic, collaborative, and experienced in leading large teams at major companies like Chubb, Itaú, and Youse Seguros.

Recently, Daniela represented Youse Seguros at the CxCo 2025 conference in Paris. She collaborated with international colleagues to build the 2026 action plan for Customer Culture.

Personality Overview

Fast But Analytical

Precise But Practical

Rigorous & Demanding

They like to move fast and expect the same from others.  They are not always relationship oriented. They take a lot of pride in personal achievements.

Topics They Care About

Customer Experience
Her current role is Customer Experience Manager, and she recently attended the CxCo 2025 global conference in Paris to develop customer culture action plans.
Operational Efficiency
Her background is heavily focused on operations, backoffice management, process improvement, and automation to enhance performance, as seen in her roles at Chubb and Youse.
Team Leadership
She has a long history of managing large teams, including direct and indirect reports, and frequently posts about her team's engagement and achievements.

Media Appearances

Daniela has no verified media appearances

Work History

10-2024
Gerente de experiência do cliente at Youse Seguros
4-2019 - 2-2024
Executivo de seguros- operações e serviços ao cliente at Chubb
4-2017 - 4-2019
Gerente de operações at Chubb
11-2014 - 4-2017
Gerente de planejamento comercial at Chubb
7-2012 - 11-2014
Consultora de planejamento comercial at Itaú Unibanco

Education

Gestao de processos from FGV - Fundação Getulio Vargas
1995 - 1999
Bacharel em comunicação social from Universidade Anhembi Morumbi

More Information

Social Presence :

Prographics :

Exp : 26 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de experiência do cliente at Youse Seguros
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Insights For Selling To Daniela

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Make sure that you circle back fast on any action items, it wins their trust
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daniela is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Daniela

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Daniela move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Daniela take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Daniela

Personality Compatibility


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