Daniela Hunglaub in

Daniela Hunglaub

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Gerente de experiência do cliente at Youse Seguros
📍 São Paulo, São Paulo, Brazil

Daniela is an executive with over 20 years of experience in the insurance ecosystem, focusing on operations, customer journey, and strategic planning. A graduate of FGV in process management, she is described by colleagues as strategic, collaborative, and experienced in leading large teams at major companies like Chubb, Itaú, and Youse Seguros.

Recently, Daniela represented Youse Seguros at the CxCo 2025 conference in Paris. She collaborated with international colleagues to build the 2026 action plan for Customer Culture.

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Experience
26 Years
Current Role
Gerente de experiência do cliente
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Daniela cares about

Customer Experience
Her current role is Customer Experience Manager, and she recently attended the CxCo 2025 global conference in Paris to develop customer culture action plans.
Operational Efficiency
Her background is heavily focused on operations, backoffice management, process improvement, and automation to enhance performance, as seen in her roles at Chubb and Youse.
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Career

Work history

10-2024
Gerente de experiência do cliente
Youse Seguros
4-2019 - 2-2024
Executivo de seguros- operações e serviços ao cliente
Chubb
4-2017 - 4-2019
Gerente de operações
Chubb
11-2014 - 4-2017
Gerente de planejamento comercial
Chubb
7-2012 - 11-2014
Consultora de planejamento comercial
Itaú Unibanco
In the press

Media appearances

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Education
Gestao de processos
FGV - Fundação Getulio Vargas
1995 - 1999
Bacharel em comunicação social
Universidade Anhembi Morumbi
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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