Danny Barr

Evaluator
DISC Type : dcs

Welfare and Vulnerable Customer Lead at British Gas

Greater Sheffield Area, United Kingdom

Overview

Danny Barr is a seasoned customer support leader at British Gas, specializing in assisting vulnerable customers. His career demonstrates a consistent focus on customer welfare and service management, with previous experience including roles at United Utilities and Capita Customer Management.

He is an active voice in his field, participating in industry panels to share insights on how to best support customers facing affordability challenges and financial hardship.

Personality Overview

Hard To Convince

Fast But Analytical

Thorough Evaluator

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Customer Vulnerability
His entire career progression and current senior role at British Gas are centered on identifying and supporting vulnerable customer segments.
Financial Hardship Support
He actively promotes initiatives like the British Gas Energy Support Fund to provide grants and sustainable financial solutions for struggling customers.
Debt Awareness
Passionate about breaking down barriers for those in debt, he has been an invited speaker at events during Debt Awareness Week.

Media Appearances

Danny has no verified media appearances

Work History

12-2023 - 11-2025
Welfare and Vulnerable Customer Lead at British Gas
1-2023
Customer Vulnerability Manager at British Gas
7-2017 - 5-2023
Customer Service Manager at British Gas
6-2013 - 7-2017
Section Manager at United Utilities
9-2012 - 6-2013
Improvement Expert at Capita Customer Management

Education

Danny has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater Sheffield Area, United Kingdom Job Level : Middle Designation : Welfare and Vulnerable Customer Lead at British Gas
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Insights For Selling To Danny

During A Call Or A Meeting

DO's

  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Danny is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Danny

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Danny move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Danny take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Danny

Personality Compatibility


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