Davi De Barros in

Davi De Barros

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Global Head of Servicing Scale at Wise
📍 United Kingdom

Davi De Barros is the Global Head of Servicing Scale at Wise, bringing 19 years of expertise in workforce management and customer experience across tech, finance, and insurance. An MBA graduate from Fundação Getulio Vargas, he excels at leading global, cross-cultural teams and implementing large-scale operational strategies.

Colleagues consistently describe Davi as an inspiring, enthusiastic, and strategic leader who is deeply committed to his teams professional and personal growth. He is a multilingual professional, fluent in Portuguese and English, who actively engages with teams and opportunities in diverse cultural settings.

He has a unique breadth of experience, having led successful projects across eight different industries, including pharmaceuticals, consumer goods, and payment processing.

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Experience
20 Years
Current Role
Global Head of Servicing Scale
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Davi cares about

Global WFM
His career at Wise and Allianz has centered on leading global Workforce Management teams, recently hiring for roles supporting operations in Spain and Canada.
Customer Experience
His professional focus is on driving customer excellence, with a deep background in managing key performance indicators like C-SAT, NPS, and First Contact Resolution (FCR).
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Career

Work history

12-2025
Global Head of Servicing Scale
Wise
4-2025 - 12-2025
Global Head of Workforce Management
Wise
3-2022 - 3-2025
Global Head of Workforce Management
Allianz Partners
10-2021 - 3-2022
Head of Workforce Management, North America
Allianz Partners
1-2019 - 2-2022
Director - WFM, Reporting and Automation
Allianz Partners
In the press

Media appearances

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Education
2010 - 2011
Master of Business Administration (MBA)
FGV - Fundação Getulio Vargas
2004 - 2008
2008
Universidade Paulista
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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