Diane Craig

Questioner
DISC Type : c

UK Service Delivery & Operations Manager at ScottishPower

United Kingdom

Overview

Diane Craig is the UK Service Delivery & Operations Manager at ScottishPower, where she has built an extensive career. Progressing through roles like Business Analyst, Project Manager, and Technology Consultant, she leverages deep institutional knowledge in her leadership position and is a certified Professional Scrum Master.

Dianes professional interests include major technology companies like Hewlett Packard Enterprise and Red Hat, suggesting a strong focus on enterprise-level IT infrastructure and open-source solutions.

Throughout her career, Diane has held at least five distinct and progressively senior roles all within ScottishPower.

Personality Overview

Not Easily Convinced

Systematic

Value Seeker

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to analyze every situation thoroughly.


Topics They Care About

Service Delivery
Her title and career history as a Service Delivery & Operations Manager underscore this as her primary professional focus and area of expertise.
Agile Methodologies
As a certified Professional Scrum Master, she possesses a formal qualification and interest in applying agile frameworks to operations and project management.
Positive Team Culture
Her public posts consistently highlight opportunities to join a "great" and "fantastic" team, showing she values a supportive and collaborative work environment.

Media Appearances

Diane has no verified media appearances

Work History

1-2021
UK Service Delivery & Operations Manager at ScottishPower
2019
Business Systems Manager at ScottishPower
11-2012 - 2018
Technology Consultant at Scottish Power
1-2012 - 11-2012
Project Manager at Scottish Power
4-2008 - 1-2012
BA at Scottish Power

Education

Diane has no verified education history

More Information

Social Presence :

Prographics :

Exp : N/A Location : United Kingdom Job Level : N/A Designation : UK Service Delivery & Operations Manager at ScottishPower
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Insights For Selling To Diane

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Diane is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Diane

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Diane move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Diane take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Diane

Personality Compatibility


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