Matt Marriott

Trailblazer
DISC Type : DI

Digital Operations Manager at Severn Trent

Greater Nottingham, United Kingdom

Overview

Matt is a customer service and operations leader with over 19 years of experience, currently serving as a manager at Severn Trent. He specializes in leading large teams, managing digital service channels like WhatsApp and Social Media, and driving performance outcomes. Colleagues describe him as a passionate, motivating, and brilliant coach.

While at E. ON, he successfully led his department to resolve £30m in debt during the challenging periods of Brexit and COVID.

Personality Overview

Charismatic

Achievement-Oriented

Informal

They are charming and have the ability to align others behind their decisions.  They will fight for you if they come to believe in you. They are more likely to be open to unproven but exciting technologies.

Topics They Care About

People-Centric Leadership
His posts and recommendations emphasize coaching, motivation, and building teams where people are at the heart of the strategy.
Digital Customer Service
He is accountable for managing customer service operations across modern digital channels, including WhatsApp, Social Media, and Trust Pilot.
Workplace Culture
He frequently posts about the leader’s role in shaping a healthy culture and preventing toxicity by addressing small behaviors.

Media Appearances

Matt has no verified media appearances

Work History

7-2024
Digital Operations Manager at Severn Trent
12-2022 - 7-2024
Customer Care - Partner Performance Manager at Severn Trent
4-2022 - 12-2022
Customer Care Manager at Severn Trent
11-2020 - 3-2022
SME Debt Operations Manager at E.ON
2-2017 - 11-2020
Performance Manager at E.ON

Education

Education details unavailable from Shepshed

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Nottingham, United Kingdom Job Level : N/A Designation : Digital Operations Manager at Severn Trent
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Display high self-confidence and expect them to have a strong personality.
  • Build a trustworthy relationship while keeping the product center-stage
  • Give them control of the sales process

DONT's

  • Avoid unnecessary negativity or slowness
  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Matt

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Matt take some risk or not?

  • They can take risks if necessary.

You And Matt

Personality Compatibility


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