Matt is a customer service and operations leader with over 19 years of experience, currently serving as a manager at Severn Trent. He specializes in leading large teams, managing digital service channels like WhatsApp and Social Media, and driving performance outcomes. Colleagues describe him as a passionate, motivating, and brilliant coach.
While at E. ON, he successfully led his department to resolve £30m in debt during the challenging periods of Brexit and COVID.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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