Matt Marriott in

Matt Marriott

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Digital Operations Manager at Severn Trent
📍 Greater Nottingham, United Kingdom

Matt is a customer service and operations leader with over 19 years of experience, currently serving as a manager at Severn Trent. He specializes in leading large teams, managing digital service channels like WhatsApp and Social Media, and driving performance outcomes. Colleagues describe him as a passionate, motivating, and brilliant coach.

While at E. ON, he successfully led his department to resolve £30m in debt during the challenging periods of Brexit and COVID.

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Current Role
Digital Operations Manager
Location
Greater Nottingham, United Kingdom
Personality Overview

How Matt shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Matt cares about

People-Centric Leadership
His posts and recommendations emphasize coaching, motivation, and building teams where people are at the heart of the strategy.
Digital Customer Service
He is accountable for managing customer service operations across modern digital channels, including WhatsApp, Social Media, and Trust Pilot.
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Career

Work history

7-2024
Digital Operations Manager
Severn Trent
12-2022 - 7-2024
Customer Care - Partner Performance Manager
Severn Trent
4-2022 - 12-2022
Customer Care Manager
Severn Trent
11-2020 - 3-2022
SME Debt Operations Manager
E.ON
2-2017 - 11-2020
Performance Manager
E.ON
In the press

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Education
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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